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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing for higher education"
~isPartOf:"Total quality management & business excellence"
~subject:"Hochschule"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Hochschule
Hospital
Dienstleistungsqualität
260
Service quality
260
Customer satisfaction
167
Kundenzufriedenheit
167
Consumer behaviour
104
Konsumentenverhalten
104
Beziehungsmarketing
87
Relationship marketing
87
Quality management
53
Qualitätsmanagement
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service quality
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Hotel industry
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Hotellerie
52
Gastronomie
34
Restaurant industry
34
Krankenhaus
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Higher education institution
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Product quality
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Produktqualität
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Beschwerdemanagement
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Complaint management
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Students
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Studierende
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customer satisfaction
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Customer service
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Emotion
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Kundenservice
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Health care
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higher education
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Hospitality industry
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customer loyalty
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Gastgewerbe
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satisfaction
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Viral marketing
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Virales Marketing
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service failure
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Antony, Jiju
4
Cudney, Elizabeth A.
4
Marimon, Frederic
3
Bai, Billy
2
Berbegal-Mirabent, Jasmina
2
El Alfy, Shahira
2
Li, Minglong
2
Mas-Machuca, Marta
2
Qiu, Hailian
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Abdelmaaboud, Abdelhamid K.
1
Abukari, Abdulai
1
Acar, Eylem
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Ahmed, Masood
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Akdere, Mesut
1
Albuquerque, André Philippi Gonzaga de
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Ali, Mazhar
1
Altuntas, Serkan
1
Amir, Huma
1
Anabila, Peter
1
Anning-Dorson, Thomas
1
Anome, Janet
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Ataman, Gorkem
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Bastida, Ramon
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Behdioğlu, Sema
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Berenguer Contrí, Gloria
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Brennan, Atrracta
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Burhan, Hasan Arda
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Carvalho, Raíssa Souto Maior Corrêa de
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Castillo, Dante
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Chen, Shu-Hsiang
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Chi, Oscar Hengxuan
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Chikazhe, Lovemore
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1
Chonlatis Darawong
1
Choo, Wei Chong
1
Chu, Peng-Xu
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1
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Journal of hospitality marketing & management
Journal of marketing for higher education
Total quality management & business excellence
Health care management review : HCM review
74
International journal of hospitality management
56
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
NBER Working Paper
43
Journal of health economics
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Quality management journal : QMJ
38
Journal of health organization and management
37
The TQM journal : the international review of organizational improvement
34
Health marketing quarterly
23
Discussion paper series / IZA
22
Health economics
22
International journal of quality and service sciences
22
International journal of productivity and quality management : IJPQM
21
International journal of contemporary hospitality management
20
Beiträge zur Hochschulpolitik
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
The service industries journal
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
Services marketing quarterly
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Ruhr economic papers
14
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
International journal of quality & reliability management
13
The European journal of health economics
13
International review on public and non-profit marketing
12
CESifo working papers
11
Journal of business research : JBR
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Socio-economic planning sciences : the international journal of public sector decision-making
11
Technological forecasting & social change : an international journal
11
Tourism management : research, policies, practice
11
CHE research paper
10
International journal of health care finance and economics
10
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ECONIS (ZBW)
61
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1
The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty
Ali, Mazhar
;
Amir, Huma
;
Ahmed, Masood
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 201-222
Persistent link: https://www.econbiz.de/10014566956
Saved in:
2
Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
3
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
4
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
5
The influence of self-congruence and relationship quality on student educational involvement
Japutra, Arnold
;
Wang, Shasha
;
Li, Ting
- In:
Journal of marketing for higher education
33
(
2023
)
1
,
pp. 40-57
Persistent link: https://www.econbiz.de/10014286212
Saved in:
6
Community orientation : an overlooked pillar of market-oriented higher education institutions
El Alfy, Shahira
- In:
Journal of marketing for higher education
33
(
2023
)
2
,
pp. 182-204
Persistent link: https://www.econbiz.de/10014419291
Saved in:
7
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
Saved in:
8
Reducing pharmacy medication errors using Lean Six Sigma : a Thai hospital case study
Trakulsunti, Yaifa
;
Antony, Jiju
;
Edgeman, Rick
; …
- In:
Total quality management & business excellence
33
(
2022
)
6
,
pp. 664-682
Persistent link: https://www.econbiz.de/10013166910
Saved in:
9
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 24-48
Persistent link: https://www.econbiz.de/10012821044
Saved in:
10
How service quality in hospitals varies based on hospital ownership and demographics : a study on Turkish patients living urban areas
Yarimoglu, Emel
;
Ataman, Gorkem
- In:
Total quality management & business excellence
33
(
2022
)
7
,
pp. 777-793
Persistent link: https://www.econbiz.de/10013352616
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