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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing research : JMR"
~source:"econis"
~subject:"Relationship marketing"
~subject:"Service quality"
~subject:"USA"
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Search: subject_exact:"Consumer Behaviour"
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Relationship marketing
Service quality
USA
Consumer behaviour
588
Konsumentenverhalten
588
Customer satisfaction
93
Kundenzufriedenheit
93
Beziehungsmarketing
91
Dienstleistungsqualität
81
Hotel industry
77
Hotellerie
77
Market research
64
Marktforschung
64
Emotion
61
Gastronomie
58
Restaurant industry
58
Brand management
55
Markenführung
55
Brand image
54
Markenimage
54
Advertising effects
48
Werbewirkung
48
Experiment
45
Internet marketing
45
Online-Marketing
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Viral marketing
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Virales Marketing
44
Präferenztheorie
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Theory of preferences
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Social Web
34
Social web
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United States
30
Online retailing
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Online-Handel
28
Beschwerdemanagement
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Complaint management
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Theorie
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162
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Mavondo, Felix
4
Ramkissoon, Haywantee
4
Cobanoglu, Cihan
3
Dewnarain, Senika
3
Han, Heesup
3
Jin, Naehyun Paul
3
Kumar, V.
3
Lee, Seonjeong
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Tanford, Sarah
3
Amin, Muslim
2
Assaker, Guy
2
Baloglu, Seyhmus
2
Fan, Alei
2
Gijsbrechts, Els
2
Goh, Ben
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Kim, Mi Ran
2
Kim, Min-Seong
2
Lee, Myong Jae
2
Lemon, Katherine N.
2
Lim, Weng Marc
2
Miao, Li
2
O'Connor, Peter
2
Prayag, Girish
2
Qu, Hailin
2
Ro, Heejung
2
Ryu, Kisang
2
Shoukat, Muhammad Haroon
2
Siddarth, S.
2
Silva-Risso, Jorge M.
2
Tang, Liang
2
Abubakar, Binta
1
Agbemabiese, George Cudjoe
1
Ahn, Jiseon
1
Akhtar, Nadeem
1
Aksoy, Lerzan
1
Al-Ansi, Amr
1
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Journal of hospitality marketing & management
Journal of marketing research : JMR
Journal of retailing and consumer services
606
Journal of business research : JBR
463
International journal of hospitality management
321
Working paper / National Bureau of Economic Research, Inc.
247
The journal of services marketing
173
Journal of consumer research : JCR ; an interdisciplinary bimonthly
156
Psychology & marketing
144
International journal of contemporary hospitality management
127
Journal of travel and tourism marketing
121
The journal of product & brand management
114
Journal of the Academy of Marketing Science
111
Asia Pacific journal of marketing and logistics
101
Cogent business & management
99
The service industries journal
96
Services marketing quarterly
94
The journal of brand management : an international journal
92
International journal of retail & distribution management
87
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Journal of retailing
83
International journal of consumer studies
77
European journal of marketing : EJM
75
Journal of service research : JSR
75
Journal of marketing
74
Journal of strategic marketing
74
Tourism management : research, policies, practice
73
Journal of service management
71
Marketing intelligence & planning
71
Journal of fashion marketing and management
70
The international review of retail, distribution and consumer research
70
The journal of consumer marketing
68
Industrial marketing management : the international journal for industrial and high-tech firms
65
International journal of electronic marketing and retailing : IJEMR
59
NBER working paper series
59
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
58
Journal of international consumer marketing
58
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
57
Service business
57
SpringerLink / Bücher
55
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
54
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ECONIS (ZBW)
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162
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1
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
2
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
3
Guest interaction with hotel booking website information : scale development and validation of antecedents and consequences
Selem, Kareem M.
;
Shoukat, Muhammad Haroon
;
Rimsha Khalid
; …
- In:
Journal of hospitality marketing & management
33
(
2024
)
5
,
pp. 626-648
Persistent link: https://www.econbiz.de/10014564205
Saved in:
4
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
5
Effects of service providers' self-disclosure on booking platforms on consumers' trust, hesitation, and booking intentions : moderating role of social media influencers
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 470-498
Persistent link: https://www.econbiz.de/10014511821
Saved in:
6
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
7
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
8
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
9
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
10
Developing customer-based brand equity from both employee and customer perspectives
Liu, Chih-Hsing
;
Lin, Wen-Pei
;
Lu, Yu-Hung
;
Huang, Yi-Jhan
- In:
Journal of hospitality marketing & management
32
(
2023
)
3
,
pp. 285-316
Persistent link: https://www.econbiz.de/10014281014
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