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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing"
~isPartOf:"Psychology & marketing"
~isPartOf:"Tourism management : research, policies, practice"
~language:"eng"
~person:"Blut, Markus"
~person:"Fu, Xiaoxiao"
~person:"Neslin, Scott A."
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Urlaubsverhalten"
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Search: "Customer relationship management"
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| 11 applied filters
Year of publication
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Subject
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Beziehungsmarketing
Urlaubsverhalten
Relationship marketing
15
Consumer behaviour
10
Konsumentenverhalten
10
Customer satisfaction
7
Kundenzufriedenheit
7
Kundenbindungsprogramm
5
Loyalty program
5
loyalty
4
Dienstleistungsqualität
3
Distribution channel
3
E-commerce
3
Einzelhandel
3
Electronic Commerce
3
Meta-Analyse
3
Meta-analysis
3
Perception
3
Retail trade
3
Service quality
3
Switching behaviour
3
Vertriebsweg
3
Wahrnehmung
3
Wechselverhalten
3
reward programs
3
Gerechtigkeit
2
Holiday behaviour
2
Hotel industry
2
Hotellerie
2
Internet
2
Justice
2
Loyalty
2
Multichannel customer management
2
Rawls's theory of justice
2
Rawls-Gerechtigkeitstheorie
2
Switching costs
2
commitment
2
segmentation
2
Arbeitszufriedenheit
1
Artificial intelligence
1
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Online availability
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Undetermined
7
Free
1
Type of publication
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Article
15
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Article in journal
15
Aufsatz in Zeitschrift
15
Language
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English
Author
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Blut, Markus
Fu, Xiaoxiao
Neslin, Scott A.
Tanford, Sarah
Grewal, Dhruv
8
Ramkissoon, Haywantee
6
Han, Heesup
5
Mavondo, Felix
5
Noble, Stephanie M.
5
Okumus, Fevzi
5
Busser, James A.
4
Line, Nathaniel D.
4
Mattila, Anna S.
4
Qu, Hailin
4
Verhoef, Peter C.
4
Bilgihan, Anil
3
Cai, Ruiying
3
Cronin, J. J.
3
Dewnarain, Senika
3
Evanschitzky, Heiner
3
Jin, Naehyun Paul
3
Kumar, V.
3
Lee, Seonjeong
3
Lemon, Katherine N.
3
Ndubisi, Nelson Oly
3
Nordfält, Jens
3
O'Connor, Peter
3
Pauwels, Koen
3
Plangger, Kirk
3
Roggeveen, Anne L.
3
Ruyter, Ko de
3
Shulga, Lenna V.
3
So, Kevin Kam Fung
3
Taplin, Ross H.
3
Yi, Youjae
3
Al-Nabhani, Khalid
2
Assaker, Guy
2
Baloglu, Seyhmus
2
Berenguer ContrÃ, Gloria
2
Biswas, Dipayan
2
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Published in...
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Journal of hospitality marketing & management
Journal of retailing
Psychology & marketing
Tourism management : research, policies, practice
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
International journal of contemporary hospitality management
3
Journal of marketing
3
Journal of the Academy of Marketing Science
3
Tuck School of Business working paper / Tuck School of Business at Dartmouth
3
Marketing letters : a journal of research in marketing
2
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
2
European journal of marketing : EJM
1
From Little's law to marketing science : essays in honor of John D.C. Little
1
Handbook of research on customer equity in marketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
International Series in Quantitative Marketing
1
International series in quantitative marketing
1
Journal of business research : JBR
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing research : JMR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
MSI reports : working paper series
1
Springer eBook Collection / Business and Economics
1
SpringerLink / Bücher
1
The history of marketing science
1
Tourism review : the official journal of the AIEST
1
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Source
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ECONIS (ZBW)
15
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1
-
10
of
15
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
2
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
3
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
4
Evaluation of reward programs based on member preferences and perceptions of fairness
Tanford, Sarah
;
Hwang, Eunmin
;
Baloglu, Seyhmus
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 106-126
Persistent link: https://www.econbiz.de/10011848326
Saved in:
5
Measuring perceptions of fairness of loyalty program members
Shulga, Lenna
;
Tanford, Sarah
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 346-365
Persistent link: https://www.econbiz.de/10011880416
Saved in:
6
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
7
Building with bricks and mortar : the revenue impact of opening physical stores in a multichannel environment
Pauwels, Koen
;
Neslin, Scott A.
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 182-197
Persistent link: https://www.econbiz.de/10011308952
Saved in:
8
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
9
Improving casino performance through enhanced loyalty programs
Min, Ji Hye
;
Raab, Carola
;
Tanford, Sarah
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 372-394
Persistent link: https://www.econbiz.de/10011499244
Saved in:
10
Social contagion and customer adoption of new sales channels
Bilgicer, Tolga
;
Jedidi, Kamel
;
Lehmann, Donald R.
; …
- In:
Journal of retailing
91
(
2015
)
2
,
pp. 254-271
Persistent link: https://www.econbiz.de/10011309681
Saved in:
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