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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing"
~isPartOf:"Tourism management : research, policies, practice"
~language:"eng"
~person:"Blut, Markus"
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
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Search: "Customer relationship management"
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| 9 applied filters
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Beziehungsmarketing
Relationship marketing
12
Consumer behaviour
8
Customer satisfaction
8
Konsumentenverhalten
8
Kundenzufriedenheit
8
Kundenbindungsprogramm
6
Loyalty program
6
loyalty
4
Dienstleistungsqualität
3
Meta-Analyse
3
Meta-analysis
3
Perception
3
Service quality
3
Switching behaviour
3
Wahrnehmung
3
Wechselverhalten
3
reward programs
3
Gerechtigkeit
2
Holiday behaviour
2
Hotel industry
2
Hotellerie
2
Justice
2
Loyalty
2
Rawls's theory of justice
2
Rawls-Gerechtigkeitstheorie
2
Switching costs
2
Urlaubsverhalten
2
commitment
2
segmentation
2
Arbeitszufriedenheit
1
Attributes
1
Big event
1
Brand image
1
Buffering effect
1
China
1
Coalition
1
Coalition loyalty program
1
Credibility
1
Cultural heritage
1
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6
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Article
12
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12
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12
Language
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English
Author
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Blut, Markus
Evanschitzky, Heiner
Fu, Xiaoxiao
Tanford, Sarah
Grewal, Dhruv
8
Ramkissoon, Haywantee
6
Han, Heesup
5
Mavondo, Felix
5
Noble, Stephanie M.
5
Okumus, Fevzi
5
Busser, James A.
4
Line, Nathaniel D.
4
Mattila, Anna S.
4
Qu, Hailin
4
Verhoef, Peter C.
4
Bilgihan, Anil
3
Cai, Ruiying
3
Cronin, J. J.
3
Dewnarain, Senika
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Lemon, Katherine N.
3
Neslin, Scott A.
3
Nordfält, Jens
3
O'Connor, Peter
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Shulga, Lenna V.
3
So, Kevin Kam Fung
3
Taplin, Ross H.
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Berenguer Contrí, Gloria
2
Biswas, Dipayan
2
Bowden, Jana
2
Brey, Eric T.
2
Calantone, Roger J.
2
Chen, Ching-fu
2
Chen, Jialie
2
Chi, Christina Geng-Qing
2
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Published in...
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Journal of hospitality marketing & management
Journal of retailing
Tourism management : research, policies, practice
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
International journal of contemporary hospitality management
4
Journal of business research : JBR
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of marketing
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Marketing letters : a journal of research in marketing
2
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
1
Journal of service research
1
Journal of travel and tourism marketing
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Psychology & marketing
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
12
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1
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10
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12
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date (oldest first)
1
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
2
Evaluation of reward programs based on member preferences and perceptions of fairness
Tanford, Sarah
;
Hwang, Eunmin
;
Baloglu, Seyhmus
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 106-126
Persistent link: https://www.econbiz.de/10011848326
Saved in:
3
Measuring perceptions of fairness of loyalty program members
Shulga, Lenna
;
Tanford, Sarah
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 346-365
Persistent link: https://www.econbiz.de/10011880416
Saved in:
4
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
5
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
6
Improving casino performance through enhanced loyalty programs
Min, Ji Hye
;
Raab, Carola
;
Tanford, Sarah
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 372-394
Persistent link: https://www.econbiz.de/10011499244
Saved in:
7
Segmentation of reward program members to increase customer loyalty : the role of attitudes towards green hotel practices
Tanford, Sarah
;
Malek, Kristin
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 314-343
Persistent link: https://www.econbiz.de/10011292862
Saved in:
8
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
9
Destination image and tourist loyalty : a meta-analysis
Zhang, Hongmei
;
Fu, Xiaoxiao
;
Cai, Liping A.
;
Lu, Lin
- In:
Tourism management : research, policies, practice
40
(
2014
),
pp. 213-223
Persistent link: https://www.econbiz.de/10010227015
Saved in:
10
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
1
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