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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Beziehungsmarketing"
~subject:"Customer integration"
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Search: "Customer relationship management"
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Subject
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Beziehungsmarketing
Customer integration
Relationship marketing
326
Consumer behaviour
186
Konsumentenverhalten
186
Customer satisfaction
136
Kundenzufriedenheit
136
Dienstleistungsqualität
98
Service quality
98
Hotel industry
63
Hotellerie
63
Einzelhandel
46
Retail trade
46
Brand management
41
Markenführung
41
Brand image
38
Markenimage
38
Holiday behaviour
34
Urlaubsverhalten
34
Viral marketing
28
Virales Marketing
28
Tourism marketing
27
Tourismusmarketing
27
Beschwerdemanagement
25
Complaint management
25
Gastronomie
25
Restaurant industry
25
Social Web
24
Social web
24
Emotion
21
Kundenintegration
21
Online retailing
20
Online-Handel
20
Tourism
20
Brand
19
Destination management
19
Destinationsmanagement
19
Tourismus
19
Confidence
18
Internet marketing
18
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Undetermined
204
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2
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Article
324
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2
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Article in journal
326
Aufsatz in Zeitschrift
326
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2
Collection of articles of several authors
2
Sammelwerk
2
Case study
1
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1
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Language
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English
326
Author
All
Grewal, Dhruv
8
Ramkissoon, Haywantee
6
Tanford, Sarah
6
Han, Heesup
5
Mavondo, Felix
5
Noble, Stephanie M.
5
Okumus, Fevzi
5
Busser, James A.
4
Line, Nathaniel D.
4
Mattila, Anna S.
4
Qu, Hailin
4
Verhoef, Peter C.
4
Bilgihan, Anil
3
Cai, Ruiying
3
Cronin, J. J.
3
Dewnarain, Senika
3
Evanschitzky, Heiner
3
Fu, Xiaoxiao
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Lemon, Katherine N.
3
Neslin, Scott A.
3
Nordfält, Jens
3
O'Connor, Peter
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Shulga, Lenna V.
3
So, Kevin Kam Fung
3
Taplin, Ross H.
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Berenguer Contrí, Gloria
2
Biswas, Dipayan
2
Blut, Markus
2
Bowden, Jana
2
Brey, Eric T.
2
Calantone, Roger J.
2
Chen, Ching-fu
2
Chen, Jialie
2
Chi, Christina Geng-Qing
2
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Published in...
All
Journal of hospitality marketing & management
Journal of retailing
Tourism management : research, policies, practice
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
SpringerLink / Bücher
258
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
185
Journal of strategic marketing
169
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
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ECONIS (ZBW)
326
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61
Banding together in a festival context : examining effects of a joint-stakeholder external service recovery
Weber, Karin
;
Hsu, Cathy H. C.
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417501
Saved in:
62
This must be the place : a destination-loyalty model for extreme sporting events
Raggiotto, Francesco
;
Scarpi, Daniele
- In:
Tourism management : research, policies, practice
83
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012417909
Saved in:
63
Accommodation eWOM in the sharing economy : automated text comparisons from a large sample
Pitt, Christine
;
Plangger, Kirk
;
Eriksson, Theresa
- In:
Journal of hospitality marketing & management
30
(
2021
)
2
,
pp. 258-275
Persistent link: https://www.econbiz.de/10012423292
Saved in:
64
How and when servant leadership promotes service innovation : a moderated mediation model
Li, Fengyu
;
Liu, Bing
;
Lin, Weipeng
;
Wei, Xin
;
Xu, Zikun
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012595661
Saved in:
65
Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
66
Do corporate social responsibility (CSR) initiatives boost customer retention in the hotel industry? : a moderation-mediation approach
Srivastava, Shalini
;
Singh, Nidhi
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 459-485
Persistent link: https://www.econbiz.de/10012549269
Saved in:
67
The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
Saved in:
68
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
69
Do consumers care about CSR activities of their favorite restaurant brands? : evidence from engagement on social networks
Kim, Min-Seong
;
Stepchenkova, Svetlana
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 305-325
Persistent link: https://www.econbiz.de/10012513774
Saved in:
70
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
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