//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Beziehungsmarketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Relationship marketing
329
Consumer behaviour
188
Konsumentenverhalten
188
Customer satisfaction
138
Kundenzufriedenheit
138
Dienstleistungsqualität
100
Service quality
100
Hotel industry
64
Hotellerie
64
Einzelhandel
46
Retail trade
46
Brand management
42
Markenführung
42
Brand image
38
Markenimage
38
Holiday behaviour
34
Urlaubsverhalten
34
Viral marketing
29
Virales Marketing
29
Tourism marketing
27
Tourismusmarketing
27
Beschwerdemanagement
26
Complaint management
26
Gastronomie
25
Restaurant industry
25
Social Web
24
Social web
24
Customer integration
21
Emotion
21
Kundenintegration
21
Online retailing
20
Online-Handel
20
Tourism
20
Brand
19
Destination management
19
Destinationsmanagement
19
Tourismus
19
Confidence
18
Internet marketing
18
more ...
less ...
Online availability
All
Undetermined
207
Free
2
Type of publication
All
Article
327
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
329
Aufsatz in Zeitschrift
329
Aufsatzsammlung
2
Collection of articles of several authors
2
Sammelwerk
2
Case study
1
Fallstudie
1
more ...
less ...
Language
All
English
329
Author
All
Grewal, Dhruv
8
Ramkissoon, Haywantee
6
Tanford, Sarah
6
Han, Heesup
5
Mavondo, Felix
5
Noble, Stephanie M.
5
Okumus, Fevzi
5
Busser, James A.
4
Fu, Xiaoxiao
4
Line, Nathaniel D.
4
Mattila, Anna S.
4
Qu, Hailin
4
So, Kevin Kam Fung
4
Verhoef, Peter C.
4
Bilgihan, Anil
3
Cai, Ruiying
3
Cronin, J. J.
3
Dewnarain, Senika
3
Evanschitzky, Heiner
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Lemon, Katherine N.
3
Neslin, Scott A.
3
Nordfält, Jens
3
O'Connor, Peter
3
Pauwels, Koen
3
Roggeveen, Anne L.
3
Shulga, Lenna V.
3
Taplin, Ross H.
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Berenguer Contrí, Gloria
2
Biswas, Dipayan
2
Blut, Markus
2
Boukis, Achilleas
2
Bowden, Jana
2
Brey, Eric T.
2
Calantone, Roger J.
2
Chen, Ching-fu
2
Chen, Jialie
2
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
Journal of retailing
Tourism management : research, policies, practice
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
SpringerLink / Bücher
256
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
187
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
169
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
74
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
more ...
less ...
Source
All
ECONIS (ZBW)
329
Showing
41
-
50
of
329
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
41
Development and validation of a casino service quality scale : a holistic approach
Bradley, Gregory T.
;
Wang, Wei
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013194333
Saved in:
42
What drives retailer loyalty? : a meta-analysis of the role of cognitive, affective, and social factors across five decades
Liu-Thompkins, Yuping
;
Khoshghadam, Leila
;
Shoushtari, …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 92-110
Persistent link: https://www.econbiz.de/10013207543
Saved in:
43
The omnichannel continuum : integrating online and offline channels along the customer journey
Neslin, Scott A.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 111-132
Persistent link: https://www.econbiz.de/10013207544
Saved in:
44
Cross-channel effects of omnichannel retail marketing strategies : a review of extant data-driven research
Timoumi, Ahmed
;
Gangwar, Manish
;
Mantrala, Murali K.
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 133-151
Persistent link: https://www.econbiz.de/10013207545
Saved in:
45
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
46
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
47
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
48
How customer requests influence frontline employee job outcomes : the role of personal appraisal tendencies and situational customer demandingness
Jung, Jin Ho
;
Brown, Tom
;
Zablah, Alex R.
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 315-334
Persistent link: https://www.econbiz.de/10013364288
Saved in:
49
How do customers navigate perceived inappropriateness of collective emotion in group service recovery? : an application of cognitive dissonance theory
Xu, Xing'an
;
Liu, Juan
;
Cai, Ruiying
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366129
Saved in:
50
Treat for affection? : customers' differentiated responses to pro-customer deviance
Hu, JiaJing
;
Ma, Xiuli
;
Xu, Xiaowei
;
Liu, Yan
- In:
Tourism management : research, policies, practice
93
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013366136
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->