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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of service management"
~subject:"Customer satisfaction"
~subject:"Customer value"
~subject:"Einzelhandel"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Customer value
Einzelhandel
Kundenintegration
Beziehungsmarketing
221
Relationship marketing
221
Consumer behaviour
128
Konsumentenverhalten
128
Kundenzufriedenheit
104
Dienstleistungsqualität
91
Service quality
91
Hotel industry
39
Hotellerie
39
Customer integration
34
Brand management
32
Markenführung
32
Social Web
27
Social web
27
Brand image
25
Markenimage
25
Gastronomie
23
Restaurant industry
23
Viral marketing
21
Virales Marketing
21
Betriebliche Wertschöpfung
18
Brand
18
Confidence
18
Dienstleistungssektor
18
Service industry
18
Value creation
18
Vertrauen
18
Beschwerdemanagement
17
Complaint management
17
Markenartikel
17
Services
15
Dienstleistung
14
Emotion
14
customer loyalty
14
loyalty
14
Customer experience
13
Kundenwert
13
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1
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Article
131
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132
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132
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1
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English
132
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Aksoy, Lerzan
3
Edvardsson, Bo
3
Jaakkola, Elina
3
Kim, Peter Beomcheol
3
Ponsignon, Frederic
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Bilgihan, Anil
2
Bilstein, Nicola
2
Buoye, Alexander
2
Busser, James A.
2
Fisk, Raymond P.
2
Gazzoli, Gabriel
2
Hammedi, Wafa
2
Han, Heesup
2
Helkkula, Anu
2
Kandampully, Jay
2
Keiningham, Timothy
2
Kim, Mi Ran
2
Lee, Seonjeong
2
Leroi-Werelds, Sara
2
Lim, Weng Marc
2
Loureiro, Sandra Maria Correia
2
Malthouse, Edward C.
2
Mavondo, Felix
2
McColl-Kennedy, Janet R.
2
Merrilees, Bill
2
Mickelsson, Karl-Jacob
2
O'Connor, Peter
2
Okumus, Fevzi
2
Qu, Hailin
2
Ramkissoon, Haywantee
2
Shulga, Lenna V.
2
Tanford, Sarah
2
Tronvoll, Bård
2
Witell, Lars
2
Aarikka-Stenroos, Leena
1
Abubakar, Binta
1
Ahn, Jiseon
1
Akpinar, Ezgi
1
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Published in...
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Journal of hospitality marketing & management
Journal of service management
Journal of retailing and consumer services
412
Journal of business research : JBR
283
International journal of hospitality management
155
The journal of services marketing
140
Industrial marketing management : the international journal for industrial and high-tech firms
112
The service industries journal
85
Journal of strategic marketing
75
International journal of contemporary hospitality management
64
Journal of service research : JSR
64
Journal of the Academy of Marketing Science
64
Journal of travel and tourism marketing
64
Journal of retailing
63
The journal of business & industrial marketing
59
Tourism management : research, policies, practice
59
Cogent business & management
57
SpringerLink / Bücher
56
Service business
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Services marketing quarterly
52
The international review of retail, distribution and consumer research
52
Asia Pacific journal of marketing and logistics
50
Journal of marketing
45
International journal of retail & distribution management
44
International journal of electronic customer relationship management : IJECRM
42
Psychology & marketing
40
The TQM journal : the international review of organizational improvement
40
The international journal of bank marketing : IJBM
40
The journal of product & brand management
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Journal of service research
38
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
37
Marketing intelligence & planning
37
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
35
International journal of retail and distribution management
35
European journal of marketing : EJM
34
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
32
International journal of electronic marketing and retailing : IJEMR
31
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
31
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ECONIS (ZBW)
132
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132
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1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
3
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
4
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
5
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
6
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
7
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
8
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
9
A social exchange perspective on boosting customer loyalty through culturally competent servers
Hsiao, Aaron
;
Ma, Emily Jintao
;
Manfreda, Anita
;
Baker, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 555-577
Persistent link: https://www.econbiz.de/10014281039
Saved in:
10
The extended reality technology (ERT) framework for designing customer and service experiences in phygital settings : a service research agenda
Batat, Wided
;
Hammedi, Wafa
- In:
Journal of service management
34
(
2023
)
1
,
pp. 10-33
Persistent link: https://www.econbiz.de/10013537613
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