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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of service research"
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Search: subject:"Robot"
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Robot
27
Roboter
27
Dienstleistungsqualität
17
Service quality
17
Consumer behaviour
13
Konsumentenverhalten
13
Customer satisfaction
12
Kundenzufriedenheit
12
Artificial intelligence
11
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7
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service robots
6
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artificial intelligence
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anthropomorphism
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service robot
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Chiang, Ai-Hsuan
2
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1
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1
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Journal of hospitality marketing & management
Journal of service research
Service business
International journal of production research
83
Technological forecasting & social change : an international journal
52
International journal of hospitality management
37
Discussion paper series / IZA
29
European journal of operational research : EJOR
28
Journal of business research : JBR
24
NBER working paper series
23
Computers & operations research : and their applications to problems of world concern ; an international journal
22
Discussion paper
19
IZA Discussion Paper
19
GLO discussion paper
16
Journal of retailing and consumer services
16
Journal of service management
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Springer eBook Collection
16
CESifo working papers
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Transportation research / E : an international journal
14
International journal of contemporary hospitality management
13
Discussion papers / CEPR
12
Working paper
12
Working paper / National Bureau of Economic Research, Inc.
12
CESifo Working Paper
11
Electronic markets : EM ; the international journal of electronic commerce and business media
11
International journal of production economics
11
Journal of emerging technologies in Accounting
10
NBER Working Paper
10
Tourism management perspectives : TMP
10
RIETI discussion paper
9
The service industries journal
9
Economics letters
8
Mathematics and Computers in Simulation (MATCOM)
8
Tourism management : research, policies, practice
8
Working paper series / United Nations University, UNU-MERIT / United Nations University, UNU-MERIT
8
International journal of technology management : IJTM
7
European journal of industrial engineering : EJIE
6
International Journal of Artificial Life Research (IJALR)
6
International Journal of Robotics Applications and Technologies (IJRAT)
6
JRC working papers series on labour, education and technology
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ECONIS (ZBW)
29
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29
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date (oldest first)
1
The effects of gender and personality of
robot
assistants on customers’ acceptance of their service
Coll, Santiago Forgas
;
Huertas-Garcia, Ruben
; …
- In:
Service business
16
(
2022
)
2
,
pp. 359-389
Persistent link: https://www.econbiz.de/10013273624
Saved in:
2
Customer comfort during service
robot
interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
3
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
4
Humans and/or robots? : tourists’ preferences towards the humans-robots mix in the service delivery system
Ivanov, Stanislav
;
Webster, Craig
;
Seyitoğlu, Faruk
- In:
Service business
17
(
2023
)
1
,
pp. 195-231
Persistent link: https://www.econbiz.de/10014282889
Saved in:
5
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
6
How smart should a service
robot
be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
7
Service
robot
's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
8
Partners or opponents? : how mindset shapes consumers' attitude toward anthropomorphic artificial intelligence service robots
Han, Bing
;
Deng, Xun
;
Fan, Hua
- In:
Journal of service research
26
(
2023
)
3
,
pp. 441-458
Persistent link: https://www.econbiz.de/10014325998
Saved in:
9
I,
robot
, you, consumer : measuring artificial intelligence types and their effect on consumers emotions in service
Pantano, Eleonora
;
Scarpi, Daniele
- In:
Journal of service research
25
(
2022
)
4
,
pp. 583-600
Persistent link: https://www.econbiz.de/10013395999
Saved in:
10
Service robots in long-term care : a consumer-centric view
Kipnis, Eva
;
McLeay, Fraser
;
Grimes, Anthony
;
De …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 667-685
Persistent link: https://www.econbiz.de/10013396032
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