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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of service theory and practice : JSTP"
~subject:"Dienstleistungsqualität"
~subject:"Kundenintegration"
~subject:"Online-Handel"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Kundenintegration
Online-Handel
Beziehungsmarketing
154
Relationship marketing
154
Consumer behaviour
96
Konsumentenverhalten
96
Customer satisfaction
82
Kundenzufriedenheit
82
Service quality
70
Hotel industry
40
Hotellerie
40
Brand management
28
Markenführung
28
Brand image
22
Gastronomie
22
Markenimage
22
Restaurant industry
22
Social Web
18
Social web
18
Customer integration
17
Emotion
17
Viral marketing
17
Virales Marketing
17
Beschwerdemanagement
16
Complaint management
16
Customer service
16
Kundenservice
16
customer loyalty
14
loyalty
14
Confidence
12
Gastgewerbe
12
Hospitality industry
12
Vertrauen
12
Brand
11
Markenartikel
11
Betriebliche Wertschöpfung
10
Hospital
10
Krankenhaus
10
Value creation
10
satisfaction
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84
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84
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Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Assaker, Guy
2
Bowden, Jana
2
Busser, James A.
2
Chen, Tom
2
Conduit, Jodie
2
Goh, Ben
2
Han, Heesup
2
Kim, Peter Beomcheol
2
Lee, Seonjeong
2
O'Connor, Peter
2
Plewa, Carolin
2
Qu, Hailin
2
Shulga, Lenna V.
2
Aagja, Jayesh
1
Abubakar, Binta
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Andrews, Lynda
1
Anning-Dorson, Thomas
1
Aparicio-Valverde, Mireia
1
Athanasopoulou, Pinelopi
1
Aulōnitēs, Geōrgios I.
1
Bagdare, Shilpa
1
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Bang, Nguyen
1
Batt, Resemary
1
Berenguer Contrí, Gloria
1
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1
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1
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1
Brodie, Roderick J.
1
Bruni, Roberto
1
Cai, Ruiying
1
Calderón García, Haydee
1
Carrubbo, Luca
1
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1
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Journal of hospitality marketing & management
Journal of service theory and practice : JSTP
Journal of retailing and consumer services
280
Journal of business research : JBR
207
International journal of hospitality management
127
The journal of services marketing
121
The service industries journal
91
Industrial marketing management : the international journal for industrial and high-tech firms
60
Journal of service research : JSR
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of service management
55
Service business
54
Services marketing quarterly
54
International journal of contemporary hospitality management
52
Journal of strategic marketing
51
Journal of travel and tourism marketing
50
Tourism management : research, policies, practice
41
Journal of service research
40
Asia Pacific journal of marketing and logistics
37
Cogent business & management
37
Journal of the Academy of Marketing Science
36
SpringerLink / Bücher
36
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Marketing intelligence & planning
34
The TQM journal : the international review of organizational improvement
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
29
International journal of electronic customer relationship management : IJECRM
29
International journal of electronic marketing and retailing : IJEMR
28
International journal of quality and service sciences
28
Journal of retailing
28
The journal of business & industrial marketing
28
Psychology & marketing
27
The international journal of bank marketing : IJBM
27
Journal of marketing
26
International journal of services and operations management
25
Journal of marketing management : MM
25
International journal of retail & distribution management
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
Managing service quality : MSQ ; an international journal
24
Total quality management & business excellence
24
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ECONIS (ZBW)
84
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1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
3
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
4
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
Saved in:
5
Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
6
The mechanism of value cocreation in robotic services : customer inspiration from robotic service novelty
Xie, Lishan
;
Liu, Xin
;
Li, Dongmei
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 962-983
Persistent link: https://www.econbiz.de/10013459481
Saved in:
7
Relational energy and co-creation : effects on hospitality stakeholders' wellbeing
Shulga, Lenna V.
;
Busser, James A.
;
Chang, Wen
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 1026-1047
Persistent link: https://www.econbiz.de/10013459489
Saved in:
8
The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
Saved in:
9
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
10
Customer engagement research in hospitality and tourism : a systematic review
Chen, Shuping
;
Han, Xiaoyun
;
Bilgihan, Anil
;
Okumus, Fevzi
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 871-904
Persistent link: https://www.econbiz.de/10012649557
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