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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Einzelhandel"
~subject:"Produktqualität"
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Einzelhandel
Produktqualität
Customer service
27
Kundenservice
27
Dienstleistungsqualität
18
Service quality
18
Customer satisfaction
15
Kundenzufriedenheit
15
Consumer behaviour
14
Konsumentenverhalten
14
Beschwerdemanagement
8
Beziehungsmarketing
8
Complaint management
8
Relationship marketing
8
Hospital
4
Krankenhaus
4
Contract theory
3
Lieferkette
3
Supply chain
3
Vertragstheorie
3
service encounter
3
service failure
3
service recovery
3
Aerospace industry
2
Business process management
2
Dienstleistungssektor
2
Emotion
2
Luftfahrtindustrie
2
Performance measurement
2
Performance-Messung
2
Product quality
2
Prozessmanagement
2
Retail trade
2
Service industry
2
Tourism industry
2
Tourismuswirtschaft
2
customer experience
2
customer loyalty
2
proactive customer service performance
2
satisfaction
2
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English
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Kim, Sang Hyun
2
Bakshi, Nitin
1
Cho, Soo-Haeng
1
Cohen, Morris A.
1
Guajardo, Jose A.
1
Hartman, Katherine B.
1
Meyer, Tracy
1
Nageswaran, Leela
1
Netessine, Serguei
1
Savva, Nicos
1
Scheller-Wolf, Alan
1
Scribner, Lisa L.
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Journal of hospitality marketing & management
Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of retailing and consumer services
13
Journal of retailing
7
International journal of physical distribution & logistics management : IJPD & LM
5
The international review of retail, distribution and consumer research
5
International journal of retail & distribution management
4
Journal of business research : JBR
4
Gabler Edition Wissenschaft
3
International journal of consumer studies
3
Psychology & marketing
3
SpringerLink / Bücher
3
European journal of operational research : EJOR
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
International journal of hospitality management
2
International journal of physical distribution and logistics management
2
Journal of marketing theory and practice
2
Journal of service management
2
Omega : the international journal of management science
2
Progress in IS
2
SOM research reports
2
Services marketing quarterly
2
The journal of services marketing
2
Transportation research / E : an international journal
2
Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
1
Arbeitspapier
1
Berichte aus der Volkswirtschaft
1
British journal of management : BJM
1
Cahier de recherche / Centre de Recherche pour l'Etude et l'Observation des Conditions de Vie, CREDOC
1
Conference Board report
1
Consumption and public life
1
Die Forschung in Zukunft - die Zukunft in Forschung : [die Beiträge wurden auf dem XXX. Kongress der Deutschen Marktforschung vom 21. - 23. Mai 1995 in Berlin als Vorträge gehalten]
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Dutch journal of finance and management
1
ERIM Ph. D. series research in management / Erasmus Institute of Management
1
ESMT working paper
1
Economics letters
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Electronic markets : the international journal on networked business
1
Employee relations
1
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ECONIS (ZBW)
4
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1
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
2
Signaling new product reliability with after-sales service contracts
Bakshi, Nitin
;
Kim, Sang Hyun
;
Savva, Nicos
- In:
Management science : journal of the Institute for …
61
(
2015
)
8
,
pp. 1812-1829
Persistent link: https://www.econbiz.de/10011338818
Saved in:
3
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
Saved in:
4
Retail and service encounters : the inter-cultural tourist experience
Hartman, Katherine B.
;
Meyer, Tracy
;
Scribner, Lisa L.
- In:
Journal of hospitality marketing & management
18
(
2009
)
2/3
,
pp. 197-215
Persistent link: https://www.econbiz.de/10003842903
Saved in:
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