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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Krankenhaus"
~subject:"Produktqualität"
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Search: subject:"Nachkaufmarketing"
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Krankenhaus
Produktqualität
Customer service
27
Kundenservice
27
Dienstleistungsqualität
18
Service quality
18
Customer satisfaction
15
Kundenzufriedenheit
15
Consumer behaviour
14
Konsumentenverhalten
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Relationship marketing
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service encounter
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service failure
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service recovery
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customer experience
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customer loyalty
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proactive customer service performance
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Kim, Sang Hyun
2
Bakshi, Nitin
1
Choo, Wei Chong
1
Cohen, Morris A.
1
Guajardo, Jose A.
1
Jolly, Phillip M.
1
Lim, Weng Marc
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Liu, Nan
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Mansor, Zuraina Dato’
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Netessine, Serguei
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Savva, Nicos
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Shan, Wang
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Wan, Guohua
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Journal of hospitality marketing & management
Management science : journal of the Institute for Operations Research and the Management Sciences
International journal of hospitality management
8
International journal of contemporary hospitality management
3
International journal of pharmaceutical and healthcare marketing : IJPHM
2
Journal of business research : JBR
2
The Cornell hospitality quarterly
2
Tourism management : research, policies, practice
2
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Berichte aus der Volkswirtschaft
1
Cahier de recherche / Centre de Recherche pour l'Etude et l'Observation des Conditions de Vie, CREDOC
1
Cogent business & management
1
Conference Board report
1
Die Forschung in Zukunft - die Zukunft in Forschung : [die Beiträge wurden auf dem XXX. Kongress der Deutschen Marktforschung vom 21. - 23. Mai 1995 in Berlin als Vorträge gehalten]
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Economics letters
1
Electronic markets : EM ; the international journal of electronic commerce and business media
1
Health marketing quarterly
1
INSEAD Working Paper
1
International journal of business and economics
1
International journal of consumer studies
1
International journal of production economics
1
International journal of production research
1
International journal of productivity and quality management : IJPQM
1
International journal of quality & reliability management
1
International journal of services and standards
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of organizational behavior management
1
Journal of retailing
1
Journal of retailing and consumer services
1
Kurswechsel Richtung Kunde : die Praxis der Kundenorientierung
1
Metamorphosis : a journal of management research
1
Neue Wege des Versicherungsmanagements : Festschrift zum 60. Geburtstag von Günter Schmidt
1
Omega : the international journal of management science
1
Personnel psychology : a journal of applied research
1
Problems and perspectives in management : PPM ; international research journal
1
Ruhr Economic Paper
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Ruhr economic papers
1
The Geneva risk and insurance review
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ECONIS (ZBW)
6
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1
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
2
Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
3
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
4
Signaling new product reliability with after-sales service contracts
Bakshi, Nitin
;
Kim, Sang Hyun
;
Savva, Nicos
- In:
Management science : journal of the Institute for …
61
(
2015
)
8
,
pp. 1812-1829
Persistent link: https://www.econbiz.de/10011338818
Saved in:
5
The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
Saved in:
6
Impact of performance-based contracting on product reliability : an empirical analysis
Guajardo, Jose A.
;
Cohen, Morris A.
;
Kim, Sang Hyun
; …
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 961-979
Persistent link: https://www.econbiz.de/10009553489
Saved in:
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