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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Technological forecasting & social change : an international journal"
~source:"econis"
~subject:"Hochschule"
~subject:"Krankenhaus"
~subject:"Urlaubsverhalten"
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Search: "Dienstleistungsqualität"
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Hochschule
Krankenhaus
Urlaubsverhalten
Dienstleistungsqualität
175
Service quality
175
Customer satisfaction
112
Kundenzufriedenheit
112
Consumer behaviour
95
Konsumentenverhalten
95
Beziehungsmarketing
65
Relationship marketing
65
Hotel industry
48
Hotellerie
48
Gastronomie
33
Restaurant industry
33
Hospital
26
Beschwerdemanagement
25
Complaint management
25
Customer service
20
Kundenservice
20
service quality
19
Emotion
16
Gesundheitsversorgung
16
Health care
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Hospitality industry
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Gastgewerbe
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Gesundheitswesen
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Health care system
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Viral marketing
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Virales Marketing
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Robot
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Roboter
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customer loyalty
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customer satisfaction
12
Quality management
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Qualitätsmanagement
11
service failure
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Brand image
10
Markenimage
10
hospitality
10
satisfaction
10
Brand management
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Bai, Billy
2
Bogicevic, Vanja
2
Bujisic, Milos
2
Li, Minglong
2
Qiu, Hailian
2
Anning-Dorson, Thomas
1
Berenguer Contrí, Gloria
1
Bilgihan, Anil
1
Bu, Caihong
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Cegarra Navarro, Juan Gabriel
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Chauhan, Ankur
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Chen, Haotian
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Chen, Shu-Hsiang
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Chi, Oscar Hengxuan
1
Chiappetta Jabbour, Charbel José
1
Choi, Hyeyoon
1
Choo, Wei Chong
1
Chu, Peng-Xu
1
Chua, Bee-Lia
1
Cleven, Anne
1
Cobanoglu, Cihan
1
Cui, Fangfang
1
Cárdenas, David A.
1
Drinkert, Allison
1
Fait, Monica
1
Fakharian, Meysam
1
Fernandez-Sanz, Luis
1
Gallego Sánchez, María del Carmen
1
Gao, Yacong
1
García-Pérez, Alexeis
1
Gaukler, Gary M.
1
Givens, Kayde D.
1
Goh, Ben
1
González-Mansilla, Oscar Luis
1
Gui, Chenglin
1
Gursoy, Dogan
1
Hajli, Nick
1
Harrill, Rich
1
Hartman, Katherine B.
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Journal of hospitality marketing & management
Technological forecasting & social change : an international journal
Health care management review : HCM review
73
International journal of hospitality management
62
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
NBER Working Paper
43
Journal of health economics
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Quality management journal : QMJ
39
Journal of health organization and management
36
Journal of travel and tourism marketing
36
The TQM journal : the international review of organizational improvement
34
Tourism management : research, policies, practice
32
International journal of contemporary hospitality management
29
Health marketing quarterly
23
Journal of marketing for higher education
23
International journal of productivity and quality management : IJPQM
22
The service industries journal
22
Total quality management & business excellence
22
Health economics
21
International journal of quality and service sciences
21
Discussion paper series / IZA
20
Beiträge zur Hochschulpolitik
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Services marketing quarterly
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of quality & reliability management
14
Ruhr economic papers
14
Cogent business & management
13
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
International review on public and non-profit marketing
13
Journal of business research : JBR
13
Service business
12
Socio-economic planning sciences : the international journal of public sector decision-making
12
The European journal of health economics
12
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ECONIS (ZBW)
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1
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
2
How do students perceive educators' digital competence in higher education?
Obesso, María Mercedes de
;
Núñez-Canal, Margarita
; …
- In:
Technological forecasting & social change : an …
188
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014266440
Saved in:
3
Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
4
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
5
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 24-48
Persistent link: https://www.econbiz.de/10012821044
Saved in:
6
Service sabotage in hospitality : a meta-analytic review
Liu, Mingwei
;
Zhang, Pengcheng
;
Gui, Chenglin
;
Lei, Chao
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 984-1008
Persistent link: https://www.econbiz.de/10013459486
Saved in:
7
Implications for sustainable healthcare operations in embracing telemedicine services during a pandemic
Chauhan, Ankur
;
Jakhar, Suresh Kumar
;
Chiappetta …
- In:
Technological forecasting & social change : an …
176
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013342719
Saved in:
8
Relationships among relational coordination dimensions : Impact on the quality of education online with a structural equations model
Gallego Sánchez, María del Carmen
;
Pablos Heredero, …
- In:
Technological forecasting & social change : an …
166
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012695367
Saved in:
9
Influencing factors of patient satisfaction in teleconsultation : a cross-sectional study
Lu, Wei
;
Hou, Hongli
;
Ma, Rui
;
Chen, Haotian
;
Zhang, Ran
; …
- In:
Technological forecasting & social change : an …
168
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012802623
Saved in:
10
Hospitality services in the post COVID-19 era : are we ready for high-tech and no touch service delivery in smart hotels?
Chen, Shu-Hsiang
;
Tzeng, Shian-Yang
;
Tham, Aaron
;
Chu, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
8
,
pp. 905-928
Persistent link: https://www.econbiz.de/10012649558
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