//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"The service industries journal"
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Markenführung
Relationship marketing
385
Consumer behaviour
178
Konsumentenverhalten
178
Customer satisfaction
160
Kundenzufriedenheit
160
Dienstleistungsqualität
154
Service quality
154
Bank
50
Brand management
39
Confidence
39
Hotel industry
39
Hotellerie
39
Vertrauen
39
Brand image
30
Markenimage
30
Beschwerdemanagement
29
Complaint management
29
Customer integration
28
Kundenintegration
28
customer loyalty
28
Gastronomie
25
Restaurant industry
25
Lieferantenmanagement
23
Personal banking
23
Privatkundengeschäft
23
Supplier relationship management
23
Taiwan
23
loyalty
23
Customer service
22
Emotion
22
Kundenservice
22
Social Web
21
Social web
21
Viral marketing
21
Virales Marketing
21
customer satisfaction
21
Betriebliche Wertschöpfung
20
Customer value
20
more ...
less ...
Online availability
All
Undetermined
187
Free
4
Type of publication
All
Article
382
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
385
Aufsatz in Zeitschrift
385
Collection of articles of several authors
3
Sammelwerk
3
Case study
2
Fallstudie
2
Language
All
English
385
Author
All
Mavondo, Felix
5
Ramkissoon, Haywantee
5
Tanford, Sarah
5
Gil Saura, Irene
4
Lee, Seonjeong
4
Pérez, Andrea
4
Rodríguez del Bosque, Ignacio A.
4
Al-Hawari, Mohd Ahmad
3
Amin, Muslim
3
Bang, Nguyen
3
Brun, Isabelle
3
Dewnarain, Senika
3
Eriksson, Kent
3
Ha, Hong Youl
3
Han, Heesup
3
Jin, Naehyun Paul
3
Kim, Wansoo
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Nätti, Satu
3
O'Connor, Peter
3
Okumus, Fevzi
3
Rajaobelina, Lova
3
Wu, Cedric Hsi-jui
3
Ahn, Jiseon
2
Assaker, Guy
2
Back, Ki-Joon
2
Baker, Melissa A.
2
Balaji, M. S.
2
Baloglu, Seyhmus
2
Bapat, Dhananjay
2
Berenguer Contrí, Gloria
2
Bilgihan, Anil
2
Bowden, Jana
2
Busser, James A.
2
Butcher, Ken
2
Cai, Ruiying
2
Cetin, Gurel
2
Chao, Pei
2
Chi, Christina Geng-Qing
2
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
The international journal of bank marketing : IJBM
The service industries journal
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
SpringerLink / Bücher
256
The journal of services marketing
225
The journal of business & industrial marketing
192
Journal of strategic marketing
169
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
The journal of product & brand management
111
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
102
Gabler Edition Wissenschaft
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
Springer eBook Collection / Business and Economics
69
International journal of retail & distribution management
68
more ...
less ...
Source
All
ECONIS (ZBW)
385
Showing
1
-
10
of
385
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Effects of
customer
relationship
management
on service innovation : moderating role of managers' risk-taking behavior and interaction frequency
Randhawa, Praneet
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 190-207
Persistent link: https://www.econbiz.de/10014511800
Saved in:
2
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
3
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
4
Social
customer
relationship
management
: a customer perspective
Dewnarain, Senika
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
30
(
2021
)
6
,
pp. 673-698
Persistent link: https://www.econbiz.de/10012596499
Saved in:
5
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
6
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
7
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
8
Social media content strategy in hospitality : the impact of experiential posts and response congruence on engagement, hotel image, and booking intention
Veloso, Mónica
;
Ieva, Marco
;
Gómez-Suárez, Mónica
- In:
Journal of hospitality marketing & management
33
(
2024
)
1
,
pp. 57-77
Persistent link: https://www.econbiz.de/10014438602
Saved in:
9
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
10
Credit card churning customers, endowed loyalty, and protestant work ethic
Legendre, Tiffany S.
;
Baker, Melissa A.
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 22-44
Persistent link: https://www.econbiz.de/10014450258
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->