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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The service industries journal"
~person:"Prayag, Girish"
~subject:"Complaint management"
~subject:"Dienstleistungsqualität"
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Complaint management
Dienstleistungsqualität
Consumer behaviour
4
Emotion
4
Konsumentenverhalten
4
Customer satisfaction
2
Gastronomie
2
Kundenzufriedenheit
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Product quality
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Produktqualität
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Restaurant industry
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Service quality
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atmospherics
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emotions
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food quality
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B&B operators
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Credibility
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France
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Frankreich
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French Riviera
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Glaubwürdigkeit
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Kognition
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Neuseeland
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Perceived food authenticity
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UGC perceptions
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casual-dining
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cognitive appraisal theory
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customer experience
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ethnic restaurants
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existential authenticity
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felt emotions
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negative emotions
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neophobia
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positive emotions
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segmentation
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service quality
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Prayag, Girish
Vázquez Casielles, Rodolfo
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Ali, Faizan
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Iglesias Argu͏̈elles, Víctor
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Journal of hospitality marketing & management
The service industries journal
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ECONIS (ZBW)
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Perceived quality and service experience : mediating effects of positive and negative emotions
Ribeiro, Manuel Alector
;
Prayag, Girish
- In:
Journal of hospitality marketing & management
28
(
2019
)
3
,
pp. 285-305
Persistent link: https://www.econbiz.de/10012176616
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2
Casual dining on the French Riviera : examining the relationship between visitors' perceived quality, positive emotions, and behavioral intentions
Prayag, Girish
;
Khoo-Lattimore, Catheryn
;
Sitruk, Jonathan
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 24-46
Persistent link: https://www.econbiz.de/10010526376
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