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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The service industries journal"
~person:"Prayag, Girish"
~subject:"Complaint management"
~subject:"Restaurant industry"
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Complaint management
Restaurant industry
Consumer behaviour
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Emotion
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Customer satisfaction
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Dienstleistungsqualität
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casual-dining
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cognitive appraisal theory
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customer experience
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ethnic restaurants
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existential authenticity
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neophobia
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Prayag, Girish
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Journal of hospitality marketing & management
The service industries journal
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ECONIS (ZBW)
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Perceived quality and service experience : mediating effects of positive and negative emotions
Ribeiro, Manuel Alector
;
Prayag, Girish
- In:
Journal of hospitality marketing & management
28
(
2019
)
3
,
pp. 285-305
Persistent link: https://www.econbiz.de/10012176616
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2
Casual dining on the French Riviera : examining the relationship between visitors' perceived quality, positive emotions, and behavioral intentions
Prayag, Girish
;
Khoo-Lattimore, Catheryn
;
Sitruk, Jonathan
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 24-46
Persistent link: https://www.econbiz.de/10010526376
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