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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The service industries journal"
~subject:"Complaint management"
~subject:"Emotion"
~subject:"Restaurant industry"
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Complaint management
Emotion
Restaurant industry
Consumer behaviour
60
Konsumentenverhalten
60
Customer satisfaction
31
Kundenzufriedenheit
31
Dienstleistungsqualität
21
Service quality
21
Beziehungsmarketing
17
Relationship marketing
17
Hotel industry
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Hotellerie
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emotions
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service quality
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94
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Prayag, Girish
4
Han, Heesup
3
Ali, Faizan
2
Amin, Muslim
2
Cain, Lisa
2
Hanks, Lydia
2
Kim, Peter Beomcheol
2
Lee, Seonjeong
2
Mattila, Anna S.
2
McGinley, Sean
2
Prentice, Catherine
2
Ribeiro, Manuel Alector
2
Ryu, Kisang
2
Vázquez Casielles, Rodolfo
2
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2
Abbas, Haidar
1
Addis, Michela
1
Adhikari, Prateek
1
Ahmad, Aqeel
1
Ahmad, Naveed
1
Ahmad-ur-Rehman, Muhammad
1
Ahmed, Saleh Uddin Mansur
1
Ahmed, Sohel
1
Ahn, Jiseon
1
Aideed, Hassan
1
Akgün, Ali E.
1
Alan, Alev Kocak
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Aliza, Komal
1
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Alrawadieh, Zaid
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1
Arici, Nagihan Cakmakoglu
1
Arnold, Todd J.
1
Ayachit, Madhura
1
Back, Ki-Joon
1
Back, Ki-joon
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Journal of hospitality marketing & management
The service industries journal
Journal of business research : JBR
246
International journal of hospitality management
172
Journal of retailing and consumer services
152
Journal of business ethics : JOBE
102
Tourism management : research, policies, practice
92
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
85
Psychology & marketing
84
Journal of consumer research : JCR ; an interdisciplinary bimonthly
77
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
74
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
65
Academy of Management journal : AMJ
63
Journal of economic psychology : research in economic psychology and behavioral economics
56
Journal of travel and tourism marketing
55
Journal of business and psychology
54
International journal of contemporary hospitality management
49
Journal of behavioral decision making
49
Journal of vocational behavior
49
SpringerLink / Bücher
48
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
47
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
45
Journal of economic behavior & organization : JEBO
45
The journal of brand management : an international journal
45
The journal of services marketing
45
Tourism management perspectives : TMP
44
Journal of managerial psychology
42
Journal of marketing research : JMR
41
Human relations
40
Discussion paper series / IZA
39
European journal of marketing : EJM
39
The Academy of Management review : AMR
39
The journal of product & brand management
39
Leadership & organization development journal
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Research companion to emotion in organizations
36
Cogent business & management
35
Marketing letters : a journal of research in marketing
34
International journal of consumer studies
31
Journal of marketing management : MM
31
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ECONIS (ZBW)
94
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94
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1
Examining the influence of multiple dimensions of authentic dining experiences
Kim, Jonghyeong
;
Song, Hanqun
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 317-341
Persistent link: https://www.econbiz.de/10014551098
Saved in:
2
The effects of message framing in CSR advertising on consumers' emotions, attitudes, and behavioral intentions
Stadlthanner, Katja Anna
;
Andreu, Luisa
;
Ribeiro, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
7
,
pp. 777-796
Persistent link: https://www.econbiz.de/10013357136
Saved in:
3
Investigating a sequential mediation effect between unethical leadership and unethical pro-family behavior : testing moral awareness as a moderator
Nosrati, Saeid
;
Talebzadeh, Niusha
;
Ozturen, Ali
; …
- In:
Journal of hospitality marketing & management
33
(
2024
)
3
,
pp. 308-332
Persistent link: https://www.econbiz.de/10014511808
Saved in:
4
From screen to service : how corporate social responsibility messages on social media shape hotel consumer advocacy
Ahmad, Naveed
;
Ahmad, Aqeel
;
Lewandowska, Anna
;
Han, Heesup
- In:
Journal of hospitality marketing & management
33
(
2024
)
3
,
pp. 384-413
Persistent link: https://www.econbiz.de/10014511811
Saved in:
5
Does awe facilitate conformity in tourism consumption? : evidence from China
Yang, Yan
;
Hu, Jing
;
Jing, Fengjie
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 437-455
Persistent link: https://www.econbiz.de/10014551106
Saved in:
6
Responsible brand leadership in services : fostering love, ethics, and empowerment
Junaid, Muhammad
;
Javed, Muzhar
;
Hussain, Khalid
; …
- In:
The service industries journal
44
(
2024
)
9/10
,
pp. 686-709
Persistent link: https://www.econbiz.de/10015050115
Saved in:
7
Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? : the role of wisdom leadership and job embeddedness
El-Bayoumi Salem, Islam
;
Abbas, Haidar
;
Mousa, Mohamed
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 150-173
Persistent link: https://www.econbiz.de/10013545827
Saved in:
8
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
9
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen
;
Chiu, Yen-Ting Helena
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
Saved in:
10
Effects of hotels' corporate social responsibility (CSR) initiatives on green consumer behavior : investigating the roles of consumer engagement, positive emotions, and altruistic...
Raza, Ali
;
Muhammad Farrukh
;
Wang, Guofeng
;
Iqbal, …
- In:
Journal of hospitality marketing & management
32
(
2023
)
7
,
pp. 870-892
Persistent link: https://www.econbiz.de/10014369547
Saved in:
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