//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality marketing & management"
~person:"Dewnarain, Senika"
~person:"Tang, Liang"
~subject:"Beziehungsmarketing"
~subject:"emotion"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
emotion
Consumer behaviour
5
Konsumentenverhalten
5
Relationship marketing
5
Viral marketing
4
Virales Marketing
4
Brand management
3
Markenführung
3
Social Web
3
Social web
3
Brand loyalty
2
hospitality
2
positive word-of-mouth
2
social media
2
Attachment
1
Beschwerdemanagement
1
Brand
1
Brand image
1
Complaint management
1
Confidence
1
Customer engagement
1
Customer satisfaction
1
Dienstleistungsqualität
1
Emotion
1
Gerechtigkeit
1
Hospital
1
Hotel industry
1
Hotellerie
1
Justice
1
Krankenhaus
1
Kundenzufriedenheit
1
Markenartikel
1
Markenimage
1
Online behavior
1
Perception
1
Positive word of mouth
1
Service quality
1
Social customer relationship management
1
Social media
1
Vertrauen
1
more ...
less ...
Online availability
All
Undetermined
4
Free
1
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Dewnarain, Senika
Tang, Liang
Mavondo, Felix
5
Ramkissoon, Haywantee
5
Tanford, Sarah
5
Han, Heesup
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
O'Connor, Peter
3
Okumus, Fevzi
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Bilgihan, Anil
2
Bowden, Jana
2
Busser, James A.
2
Gil Saura, Irene
2
Goh, Ben
2
Kim, Mi Ran
2
Kim, Min-Seong
2
Kim, Peter Beomcheol
2
Lim, Weng Marc
2
Prentice, Catherine
2
Qu, Hailin
2
Raab, Carola
2
Shulga, Lenna V.
2
Šerić, Maja
2
Abubakar, Binta
1
Agbemabiese, George Cudjoe
1
Ahn, Jiseon
1
Akhtar, Nadeem
1
Aksu, Akin
1
Al-Ansi, Amr
1
Al-Hawari, Mohd Ahmad
1
Ali Eliwa, Rasha
1
Anning-Dorson, Thomas
1
Aydin, Gökhan
1
Baker, Mandi
1
Baker, Melissa A.
1
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
International journal of hospitality management
2
Journal of travel and tourism marketing
1
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A profile deviation approach to enhancing relationship marketing outcomes
Dewnarain, Senika
;
Mavondo, Felix
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
8
,
pp. 1005-1024
Persistent link: https://www.econbiz.de/10014369554
Saved in:
2
Social
customer
relationship
management
: a customer perspective
Dewnarain, Senika
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
30
(
2021
)
6
,
pp. 673-698
Persistent link: https://www.econbiz.de/10012596499
Saved in:
3
Social
customer
relationship
management
: An integrated conceptual framework
Dewnarain, Senika
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 172-188
Persistent link: https://www.econbiz.de/10012176600
Saved in:
4
An investigation of brand experience on brand attachment, knowledge, and trust in the lodging industry
Kang, Juhee
;
Manthiou, Aikaterini
;
Norzuwana Sumarjan
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10011669639
Saved in:
5
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->