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~isPartOf:"Journal of hospitality marketing & management"
~person:"Mattila, Anna S."
~person:"Tang, Liang"
~subject:"Beziehungsmarketing"
~subject:"emotion"
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Beziehungsmarketing
emotion
Relationship marketing
5
Consumer behaviour
4
Konsumentenverhalten
4
Beschwerdemanagement
3
Complaint management
3
Dienstleistungsqualität
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Service quality
3
Customer satisfaction
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Emotion
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Mattila, Anna S.
Tang, Liang
Mavondo, Felix
5
Ramkissoon, Haywantee
5
Tanford, Sarah
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Dewnarain, Senika
3
Han, Heesup
3
Jin, Naehyun Paul
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Lee, Seonjeong
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Line, Nathaniel D.
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Lim, Weng Marc
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Qu, Hailin
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Shulga, Lenna V.
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Šerić, Maja
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Journal of hospitality marketing & management
International journal of hospitality management
11
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
The journal of services marketing
6
Journal of business research : JBR
3
Cornell hospitality quarterly : CQ
2
Journal of service research
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Services marketing quarterly
2
Handbook of hospitality marketing management
1
International journal of internet marketing and advertising : IJIMA
1
Journal of retailing
1
Journal of service management
1
Journal of travel and tourism marketing
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The journal of product & brand management
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ECONIS (ZBW)
5
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1
The impact of customer compassion on face-to-face and online complaints
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 848-868
Persistent link: https://www.econbiz.de/10012312156
Saved in:
2
An investigation of brand experience on brand attachment, knowledge, and trust in the lodging industry
Kang, Juhee
;
Manthiou, Aikaterini
;
Norzuwana Sumarjan
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10011669639
Saved in:
3
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
4
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
Saved in:
5
Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
19
(
2010
)
8
,
pp. 819-841
Persistent link: https://www.econbiz.de/10008749958
Saved in:
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