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~isPartOf:"Journal of hospitality marketing & management"
~source:"econis"
~subject:"Hochschule"
~subject:"Krankenhaus"
~subject:"Kundenzufriedenheit"
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Search: "Dienstleistungsqualität"
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Hochschule
Krankenhaus
Kundenzufriedenheit
Dienstleistungsqualität
136
Service quality
136
Customer satisfaction
96
Consumer behaviour
77
Konsumentenverhalten
77
Beziehungsmarketing
54
Relationship marketing
54
Hotel industry
47
Hotellerie
47
Gastronomie
32
Restaurant industry
32
Beschwerdemanagement
24
Complaint management
24
service quality
19
Hospital
17
Hospitality industry
16
Customer service
15
Gastgewerbe
15
Kundenservice
15
Emotion
13
Viral marketing
12
Virales Marketing
12
customer loyalty
12
customer satisfaction
12
service failure
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hospitality
10
satisfaction
10
Brand image
9
Brand management
9
Markenführung
9
Markenimage
9
Quality management
8
Qualitätsmanagement
8
Arbeitsverhalten
7
Holiday behaviour
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Product quality
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Produktqualität
7
Urlaubsverhalten
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Assaker, Guy
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Abubakar, Binta
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Journal of hospitality marketing & management
International journal of hospitality management
246
Journal of retailing and consumer services
215
Journal of business research : JBR
144
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
144
The journal of services marketing
132
The service industries journal
113
International journal of contemporary hospitality management
105
Journal of travel and tourism marketing
87
Services marketing quarterly
82
The TQM journal : the international review of organizational improvement
79
Health care management review : HCM review
73
Service business
68
Tourism management : research, policies, practice
67
International journal of quality and service sciences
66
Journal of air transport management
65
International journal of productivity and quality management : IJPQM
61
Quality management journal : QMJ
60
Total quality management & business excellence
59
International journal of services and operations management
58
Cogent business & management
56
International journal of quality & reliability management
54
Journal of service research : JSR
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Working paper / National Bureau of Economic Research, Inc.
49
International journal of services, economics and management
47
Journal of service management
47
NBER working paper series
47
Asia Pacific journal of marketing and logistics
46
NBER Working Paper
44
Managing service quality : MSQ ; an international journal
41
Journal of health economics
40
Journal of health organization and management
37
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
35
Health marketing quarterly
31
International journal of services and operations management : IJSOM
31
Journal of the Academy of Marketing Science
29
Management science : journal of the Institute for Operations Research and the Management Sciences
29
Journal of strategic marketing
28
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ECONIS (ZBW)
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102
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1
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
2
Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.
;
Bernal, Pedro Mir
;
Garraza, Teresa Sabada
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
Saved in:
3
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
4
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
5
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
6
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
7
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
8
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
9
Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
10
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
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