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~isPartOf:"Journal of hospitality marketing & management"
~source:"econis"
~subject:"Hochschule"
~subject:"Kundenzufriedenheit"
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Search: "Dienstleistungsqualität"
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Hochschule
Kundenzufriedenheit
Dienstleistungsqualität
137
Service quality
137
Customer satisfaction
96
Consumer behaviour
77
Konsumentenverhalten
77
Beziehungsmarketing
54
Relationship marketing
54
Hotel industry
47
Hotellerie
47
Gastronomie
32
Restaurant industry
32
Beschwerdemanagement
24
Complaint management
24
service quality
19
Hospital
17
Krankenhaus
17
Hospitality industry
16
Customer service
15
Gastgewerbe
15
Kundenservice
15
Emotion
13
Viral marketing
12
Virales Marketing
12
customer loyalty
12
customer satisfaction
12
service failure
11
hospitality
10
satisfaction
10
Brand image
9
Brand management
9
Markenführung
9
Markenimage
9
Quality management
9
Qualitätsmanagement
9
Product quality
8
Produktqualität
8
Arbeitsverhalten
7
Holiday behaviour
7
Urlaubsverhalten
7
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65
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Article
96
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96
Aufsatz in Zeitschrift
96
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English
96
Author
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Assaker, Guy
2
Fan, Alei
2
Goh, Ben
2
Grobelna, Aleksandra
2
Han, Heesup
2
Kim, Peter Beomcheol
2
Koc, Erdogan
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
2
Prayag, Girish
2
Prentice, Catherine
2
Qu, Hailin
2
Ro, Heejung
2
Torres, Edwin N.
2
Wong, IpKin Anthony
2
Abubakar, Binta
1
Ahn, Tae-hong
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Ali, Faizan
1
Alnawas, Ibrahim
1
Alrawadieh, Zaid
1
Amin, Muslim
1
Anusree, M. R.
1
Bai, Billy
1
Baker, Melissa A.
1
Beise-Zee, Rian
1
Berenger Contrí, Gloria
1
Berenguer Contrí, Gloria
1
Bernal, Pedro Mir
1
Bilgihan, Anil
1
Boger, Ernest
1
Bogicevic, Vanja
1
Bowden, Jana
1
Bujisic, Milos
1
Butcher, Ken
1
Byun, Jaemun
1
Cai, Ruiying
1
Cao, Yang
1
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Journal of hospitality marketing & management
Journal of retailing and consumer services
214
International journal of hospitality management
213
Journal of business research : JBR
145
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
135
The journal of services marketing
131
The service industries journal
101
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
79
The TQM journal : the international review of organizational improvement
67
Journal of air transport management
65
International journal of quality and service sciences
62
Tourism management : research, policies, practice
62
Service business
61
Cogent business & management
57
International journal of services and operations management
56
Total quality management & business excellence
53
Journal of service research : JSR
52
International journal of productivity and quality management : IJPQM
51
International journal of quality & reliability management
51
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
46
Journal of service management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
41
Quality management journal : QMJ
40
The international journal of bank marketing : IJBM
37
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
30
Journal of marketing for higher education
29
Journal of service research
29
Journal of strategic marketing
29
Journal of the Academy of Marketing Science
28
International journal of business information systems : IJBIS
26
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
26
Psychology & marketing
25
Tourism management perspectives : TMP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
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ECONIS (ZBW)
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96
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1
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
2
Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.
;
Bernal, Pedro Mir
;
Garraza, Teresa Sabada
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
Saved in:
3
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
4
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
5
Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike
;
Kartikasari, Ani
;
Dean, David L.
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
Saved in:
6
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
7
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
8
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
9
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
10
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 24-48
Persistent link: https://www.econbiz.de/10012821044
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