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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Absatz"
~subject:"Consumer behaviour"
~subject:"Lieferantenmanagement"
~type:"article"
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Absatz
Consumer behaviour
Lieferantenmanagement
Customer satisfaction
17
Customer service
17
Kundenservice
17
Kundenzufriedenheit
17
Dienstleistungsqualität
16
Konsumentenverhalten
16
Service quality
16
Beziehungsmarketing
8
Relationship marketing
8
Arbeitszufriedenheit
5
Beschwerdemanagement
5
Complaint management
5
Hospital
5
Job satisfaction
5
Krankenhaus
5
Employee retention
4
Hotel industry
4
Hotellerie
4
Mitarbeiterbindung
4
Arbeitskräfte
3
Sales promotion
3
Salespeople
3
Verkaufsförderung
3
Verkaufspersonal
3
Workforce
3
service encounter
3
service failure
3
service recovery
3
Arbeitsleistung
2
Arbeitsverhalten
2
Dienstleistungssektor
2
Emotion
2
Gastgewerbe
2
Hospitality industry
2
Internet marketing
2
Job performance
2
Leistungsmotivation
2
Online-Marketing
2
Performance measurement
2
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9
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1
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Article in journal
16
Aufsatz in Zeitschrift
16
Language
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English
16
Author
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Ai, Jin
1
Al-Hawari, Mohd Ahmad
1
Baker, Melissa A.
1
Bani-Melhem, Shaker
1
Chen, Haipeng
1
Chi, Oscar Hengxuan
1
Christou, Evangelos
1
Cox, Carmen
1
DiPietro, Robin B.
1
Fan, Alei
1
Hartman, Katherine B.
1
Hua, Nan
1
Jin, Dan
1
Kim, Youngsun Sean
1
Koc, Erdogan
1
Lim, Weng Marc
1
Ma, Junzhao
1
Mason, Michela C.
1
Meyer, Tracy
1
Miao, Li
1
Nassivera, Federico
1
Ouyang, Zhe
1
Palmeira, Mauricio
1
Quratulain, Samina
1
Ramkissoon, Haywantee
1
Ro, Heejung
1
Salehi-Esfahani, Saba
1
Scribner, Lisa L.
1
Shan, Minghui
1
Sharifi, Seyed Shahin
1
Shoukat, Muhammad Haroon
1
Spassova, Gerri
1
Sun, Sijie
1
Torres, Edwin
1
Villi, Bilge
1
Zhu, Zhenzhong
1
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Published in...
All
Journal of hospitality marketing & management
Journal of retailing and consumer services
126
Journal of business research : JBR
100
Industrial marketing management : the international journal for industrial and high-tech firms
84
Journal of retailing
46
International journal of hospitality management
43
The journal of personal selling & sales management : JPSSM
40
Journal of the Academy of Marketing Science
39
The journal of services marketing
38
The journal of business & industrial marketing
35
Journal of marketing
34
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
29
Psychology & marketing
29
European journal of marketing : EJM
27
International journal of production economics
26
International journal of retail & distribution management
25
Journal of personal selling & sales management : JPSSM
25
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
25
International journal of forecasting
22
The international review of retail, distribution and consumer research
22
Journal of marketing research : JMR
21
Journal of promotion management : JPM
19
Advances in business and management forecasting
17
International journal of contemporary hospitality management
17
Journal of promotion management : innovations in planning and applied research
17
Marketing letters : a journal of research in marketing
17
European journal of operational research : EJOR
16
Information systems research : ISR
16
Journal of marketing theory and practice
16
Management science : journal of the Institute for Operations Research and the Management Sciences
16
Services marketing quarterly
16
Journal of service research
15
Asia Pacific journal of marketing and logistics
14
Journal of advertising research
13
Journal of consumer research : JCR ; an interdisciplinary bimonthly
13
Quantitative marketing and economics : QME
13
The journal of applied business research
13
The journal of product & brand management
13
European journal of marketing
12
Journal of business economics : JBE
12
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ECONIS (ZBW)
16
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16
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date (oldest first)
1
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
2
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
3
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
4
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
5
The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan
;
DiPietro, Robin B.
;
Fan, Alei
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
Saved in:
6
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
7
Employee attractiveness and customers' service failure perceptions
Villi, Bilge
;
Koc, Erdogan
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 41-60
Persistent link: https://www.econbiz.de/10011848320
Saved in:
8
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
9
Customer incivility and frontline employees' revenge intentions : interaction effects of employee empowerment and turnover intentions
Bani-Melhem, Shaker
;
Quratulain, Samina
;
Al-Hawari, …
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 450-470
Persistent link: https://www.econbiz.de/10012256145
Saved in:
10
Consumer experiences of accommodation deals purchased via social coupon promotions : an Australian perspective
Cox, Carmen
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 609-632
Persistent link: https://www.econbiz.de/10011349958
Saved in:
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