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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Bank"
~subject:"Customer satisfaction"
~subject:"Holiday behaviour"
~subject:"Internet marketing"
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Search: subject:"Beziehungsmarketing"
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Bank
Customer satisfaction
Holiday behaviour
Internet marketing
Beziehungsmarketing
115
Relationship marketing
115
Consumer behaviour
73
Konsumentenverhalten
73
Kundenzufriedenheit
64
Dienstleistungsqualität
54
Service quality
54
Hotel industry
39
Hotellerie
39
Gastronomie
22
Restaurant industry
22
Brand management
20
Markenführung
20
Brand image
17
Markenimage
17
Viral marketing
16
Virales Marketing
16
customer loyalty
14
loyalty
14
Beschwerdemanagement
13
Complaint management
13
Gastgewerbe
12
Hospitality industry
12
Social Web
12
Social web
12
Confidence
11
Vertrauen
11
Brand
10
Hospital
10
Krankenhaus
10
Markenartikel
10
satisfaction
10
Customer integration
8
Emotion
8
Kundenintegration
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customer satisfaction
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service quality
8
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English
71
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Assaker, Guy
2
Baloglu, Seyhmus
2
Bilgihan, Anil
2
Han, Heesup
2
Kim, Mi Ran
2
Kim, Peter Beomcheol
2
Lim, Weng Marc
2
Mavondo, Felix
2
O'Connor, Peter
2
Okumus, Fevzi
2
Qu, Hailin
2
Ramkissoon, Haywantee
2
Tanford, Sarah
2
Šerić, Maja
2
Abubakar, Binta
1
Ahn, Jiseon
1
Aksu, Akin
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Aydin, Gökhan
1
Baker, Mandi
1
Baker, Melissa A.
1
Berenguer Contrí, Gloria
1
Berezina, Katerina
1
Bilro, Ricardo Godinho
1
Bowden, Jana
1
Brey, Eric T.
1
Busser, James
1
Busser, James A.
1
Cai, Ruiying
1
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1
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1
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1
Cham Tat Huei
1
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Chen, Chia-Chi
1
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1
Chen, Shuping
1
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1
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Journal of hospitality marketing & management
Journal of retailing and consumer services
297
Journal of business research : JBR
207
International journal of hospitality management
144
The journal of services marketing
113
The service industries journal
81
Journal of travel and tourism marketing
79
Tourism management : research, policies, practice
65
Industrial marketing management : the international journal for industrial and high-tech firms
62
Cogent business & management
60
International journal of contemporary hospitality management
59
The international journal of bank marketing : IJBM
57
Journal of strategic marketing
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Asia Pacific journal of marketing and logistics
49
International journal of internet marketing and advertising : IJIMA
47
Journal of service management
47
International journal of electronic customer relationship management : IJECRM
46
Journal of service research : JSR
46
Journal of the Academy of Marketing Science
46
Services marketing quarterly
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Service business
43
International journal of electronic marketing and retailing : IJEMR
41
The journal of business & industrial marketing
41
The journal of product & brand management
38
The TQM journal : the international review of organizational improvement
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
36
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
35
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
35
Marketing intelligence & planning
35
Psychology & marketing
35
Journal of marketing
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
The journal of brand management : an international journal
30
European journal of marketing : EJM
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
29
Journal of service research
29
International journal of business information systems : IJBIS
28
Tourism management perspectives : TMP
28
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ECONIS (ZBW)
71
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11
Do corporate social responsibility (CSR) initiatives boost customer retention in the hotel industry? : a moderation-mediation approach
Srivastava, Shalini
;
Singh, Nidhi
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 459-485
Persistent link: https://www.econbiz.de/10012549269
Saved in:
12
The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
Saved in:
13
Does brand love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
14
Do consumers care about CSR activities of their favorite restaurant brands? : evidence from engagement on social networks
Kim, Min-Seong
;
Stepchenkova, Svetlana
- In:
Journal of hospitality marketing & management
30
(
2021
)
3
,
pp. 305-325
Persistent link: https://www.econbiz.de/10012513774
Saved in:
15
Customer engagement research in hospitality and tourism : a systematic review
Chen, Shuping
;
Han, Xiaoyun
;
Bilgihan, Anil
;
Okumus, Fevzi
- In:
Journal of hospitality marketing & management
30
(
2021
)
7
,
pp. 871-904
Persistent link: https://www.econbiz.de/10012649557
Saved in:
16
Social media engagement and organic post effectiveness : a roadmap for increasing the effectiveness of social media use in hospitality industry
Aydin, Gökhan
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10012256114
Saved in:
17
The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan
;
DiPietro, Robin B.
;
Fan, Alei
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
Saved in:
18
Ambience and social interaction effects on customer patronage of traditional coffeehouses : insights from kopitiams
Lim, Weng Marc
;
Teck Weng Jee
;
Kar Seng Loh
;
Chai, Elena
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 182-201
Persistent link: https://www.econbiz.de/10012256128
Saved in:
19
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
20
Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels
Assaker, Guy
;
O'Connor, Peter
;
El Haddad, Rania
- In:
Journal of hospitality marketing & management
29
(
2020
)
8
,
pp. 934-955
Persistent link: https://www.econbiz.de/10012384382
Saved in:
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