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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Bank"
~subject:"Customer satisfaction"
~subject:"Internet marketing"
~subject:"Markenimage"
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Search: subject:"Beziehungsmarketing"
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Bank
Customer satisfaction
Internet marketing
Markenimage
Beziehungsmarketing
114
Relationship marketing
114
Consumer behaviour
72
Konsumentenverhalten
72
Kundenzufriedenheit
64
Dienstleistungsqualität
54
Service quality
54
Hotel industry
38
Hotellerie
38
Gastronomie
22
Restaurant industry
22
Brand management
20
Markenführung
20
Brand image
17
Viral marketing
16
Virales Marketing
16
customer loyalty
14
loyalty
14
Beschwerdemanagement
13
Complaint management
13
Gastgewerbe
12
Hospitality industry
12
Social Web
12
Social web
12
Confidence
11
Vertrauen
11
Brand
10
Hospital
10
Krankenhaus
10
Markenartikel
10
satisfaction
10
Customer integration
8
Emotion
8
Kundenintegration
8
customer satisfaction
8
service quality
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Holiday behaviour
7
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76
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English
76
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Assaker, Guy
2
Baloglu, Seyhmus
2
Bilgihan, Anil
2
Goh, Ben
2
Han, Heesup
2
Jin, Naehyun Paul
2
Kim, Mi Ran
2
Kim, Min-Seong
2
Kim, Peter Beomcheol
2
Lee, Seonjeong
2
Lim, Weng Marc
2
Mavondo, Felix
2
O'Connor, Peter
2
Okumus, Fevzi
2
Qu, Hailin
2
Ramkissoon, Haywantee
2
Tanford, Sarah
2
Tang, Liang
2
Šerić, Maja
2
Abubakar, Binta
1
Ahn, Jiseon
1
Aksu, Akin
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Aydin, Gökhan
1
Baker, Mandi
1
Baker, Melissa A.
1
Berenguer Contrí, Gloria
1
Berezina, Katerina
1
Bilro, Ricardo Godinho
1
Bowden, Jana
1
Brey, Eric T.
1
Busser, James
1
Busser, James A.
1
Cai, Ruiying
1
Cain, Lisa
1
Cetin, Gurel
1
Chai, Elena
1
Cham Tat Huei
1
Chen, Brendan T.
1
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Journal of hospitality marketing & management
Journal of retailing and consumer services
333
Journal of business research : JBR
260
International journal of hospitality management
160
The journal of services marketing
115
The journal of product & brand management
90
The service industries journal
86
Industrial marketing management : the international journal for industrial and high-tech firms
78
Journal of travel and tourism marketing
74
The journal of brand management : an international journal
72
Cogent business & management
71
Asia Pacific journal of marketing and logistics
65
International journal of contemporary hospitality management
65
Journal of strategic marketing
62
Tourism management : research, policies, practice
62
The international journal of bank marketing : IJBM
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of the Academy of Marketing Science
52
International journal of internet marketing and advertising : IJIMA
51
Journal of service management
51
International journal of electronic customer relationship management : IJECRM
49
Psychology & marketing
49
Journal of service research : JSR
48
Services marketing quarterly
48
Marketing intelligence & planning
46
The journal of business & industrial marketing
46
International journal of electronic marketing and retailing : IJEMR
45
Service business
44
European journal of marketing : EJM
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
40
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
39
Journal of marketing
37
SpringerLink / Bücher
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The TQM journal : the international review of organizational improvement
34
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
32
Journal of promotion management : innovations in planning and applied research
32
Journal of retailing
32
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
31
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ECONIS (ZBW)
76
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51
Influence of the work relationship between frontline employees and their immediate supervisor on customers' service experience
Kim, Peter Beomcheol
;
Gazzoli, Gabriel
;
Qu, Halin
;
Kim, …
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 425-448
Persistent link: https://www.econbiz.de/10011499261
Saved in:
52
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
53
An attribution approach and the subsequent satisfaction, value, and loyalty of service delivery in private residence clubs
Gregory, Amy M.
;
Severt, Denver E.
;
Hahm, Jeeyeon
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 91-112
Persistent link: https://www.econbiz.de/10011453973
Saved in:
54
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
55
Destination marketing and visitor experiences : the development of a conceptual framework
Jiang, Yang Yang
;
Ramkissoon, Haywantee
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 653-675
Persistent link: https://www.econbiz.de/10011578892
Saved in:
56
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
57
The influence of trust on repeat tourism : the Mauritian case study
Sannassee, Raja Vinesh
;
Seetanah, Boopendra
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 770-789
Persistent link: https://www.econbiz.de/10011433710
Saved in:
58
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
59
Predictors and outcomes of perceived image of restaurant innovativeness in fine-dining restaurants
Jin, Naehyun Paul
;
Goh, Ben
;
Huffman, Lynn
;
Yuan, Jingxue
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 457-485
Persistent link: https://www.econbiz.de/10011349996
Saved in:
60
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
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