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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Beschwerdemanagement"
~subject:"Restaurant industry"
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Search: subject_exact:"Consumer Behaviour"
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Beschwerdemanagement
Restaurant industry
Consumer behaviour
245
Konsumentenverhalten
245
Customer satisfaction
91
Kundenzufriedenheit
91
Dienstleistungsqualität
77
Hotel industry
77
Hotellerie
77
Service quality
77
Beziehungsmarketing
73
Relationship marketing
73
Gastronomie
57
Emotion
35
Viral marketing
29
Virales Marketing
29
Complaint management
26
Brand image
25
Brand management
25
Markenführung
25
Markenimage
25
Internet marketing
22
Online-Marketing
22
Social Web
22
Social web
22
Holiday behaviour
19
Urlaubsverhalten
19
Confidence
18
Online retailing
18
Online-Handel
18
Vertrauen
18
USA
17
United States
17
Brand
13
Markenartikel
13
Website
12
customer loyalty
12
satisfaction
12
trust
12
Corporate Social Responsibility
11
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75
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75
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English
75
Author
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Line, Nathaniel D.
4
Mattila, Anna S.
4
Jin, Naehyun Paul
3
Behnke, Carl
2
Ekinci, Yuksel
2
Goh, Ben
2
Guéguen, Nicolas
2
Hanks, Lydia
2
Jacob, Céline
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Prayag, Girish
2
Qu, Hailin
2
Raab, Carola
2
Salehi-Esfahani, Saba
2
Yoon, Donghwan
2
Ahn, Jiseon
1
Al Ghafri, Wijdan
1
Ali Eliwa, Rasha
1
Almanza, Barbara
1
Alonso, Abel Duarte
1
Antón, Carmen
1
Anusree, M. R.
1
Apaolaza, Vanessa
1
Asperin, Amelia Estepa
1
Baker, Melissa A.
1
Berezan, Orie
1
Bilgihan, Anil
1
Bolden, Edward
1
Boo, Soyoung
1
Boulbry, Gaëlle
1
Browning, Victoria
1
Buhalis, Dimitrios
1
Byun, Jaemun
1
Cai, Ruiying
1
Camarero Izquierdo, Carmen
1
Cao, Yang
1
Chang, Hyo Jung
1
Chen, Cheng-Hao Steve
1
Chen, Chihchien
1
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Published in...
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Journal of hospitality marketing & management
International journal of hospitality management
276
International journal of contemporary hospitality management
86
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
Journal of business research : JBR
50
Journal of retailing and consumer services
43
The journal of services marketing
26
Journal of hospitality and tourism insights
24
Service business
17
European journal of marketing : EJM
16
Journal of service research : JSR
16
Psychology & marketing
16
Journal of travel and tourism marketing
15
The Cornell hospitality quarterly
14
Tourism management : research, policies, practice
14
The service industries journal
13
Cogent business & management
12
International journal of consumer studies
12
Services marketing quarterly
11
Asia Pacific journal of marketing and logistics
10
Journal of food products marketing
10
Journal of retailing
9
Journal of service management
9
Managing service quality : MSQ ; an international journal
9
Marketing intelligence & planning
9
Tourism management perspectives : TMP
9
International journal of services, economics and management
8
Food policy : economics planning and politics of food and agriculture
7
Ilmenauer Schriften zur Betriebswirtschaftslehre
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Journal of international food & agribusiness marketing
7
Journal of marketing
7
Journal of service research
7
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Cornell hospitality quarterly : CQ
6
Journal of the Academy of Marketing Science
6
NBER working paper series
6
Business horizons
5
Global business and finance review
5
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ECONIS (ZBW)
75
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75
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1
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
2
What consumer complaints should hoteliers prioritize? : analysis of online reviews under different market segments
Wu, Jie
;
Zhao, Narisa
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 1-28
Persistent link: https://www.econbiz.de/10013545795
Saved in:
3
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
4
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
5
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
6
Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo
;
Ahn, Jiseon
- In:
Journal of hospitality marketing & management
32
(
2023
)
6
,
pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
Saved in:
7
A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen
;
Eugene Cheng-xi Aw
;
Cheng, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
Saved in:
8
More is not always better : determinants of choice overload and satisfaction with customization in fast casual restaurants
Park, Soona
;
Kang, Jiyun
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 205-225
Persistent link: https://www.econbiz.de/10012821093
Saved in:
9
Consumer complaining behavior in hospitality management
Tosun, Petek
;
Sezgin, Selime
;
Uray, Nimet
- In:
Journal of hospitality marketing & management
31
(
2022
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10012821095
Saved in:
10
Evolving effects of COVID-19 safety precaution expectations, risk avoidance, and socio-demographics factors on customer hesitation toward patronizing restaurants and hotels
Chi, Christina G.
;
Ekinci, Yuksel
;
Ramkissoon, Haywantee
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
4
,
pp. 396-412
Persistent link: https://www.econbiz.de/10013177439
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