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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Complaint management"
~subject:"Hospital"
~subject:"Kundenservice"
~subject:"Markenimage"
~subject:"Restaurant industry"
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Search: "Dienstleistungsqualität"
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Complaint management
Hospital
Kundenservice
Markenimage
Restaurant industry
Dienstleistungsqualität
136
Service quality
136
Customer satisfaction
96
Kundenzufriedenheit
96
Consumer behaviour
77
Konsumentenverhalten
77
Beziehungsmarketing
54
Relationship marketing
54
Hotel industry
47
Hotellerie
47
Gastronomie
32
Beschwerdemanagement
24
service quality
19
Krankenhaus
17
Hospitality industry
16
Customer service
15
Gastgewerbe
15
Emotion
13
Viral marketing
12
Virales Marketing
12
customer loyalty
12
customer satisfaction
12
service failure
11
hospitality
10
satisfaction
10
Brand image
9
Brand management
9
Markenführung
9
Quality management
8
Qualitätsmanagement
8
Arbeitsverhalten
7
Holiday behaviour
7
Product quality
7
Produktqualität
7
Urlaubsverhalten
7
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Article
78
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78
Aufsatz in Zeitschrift
78
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English
78
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Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Bai, Billy
2
Bowden, Jana
2
Fan, Alei
2
Goh, Ben
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Koc, Erdogan
2
Li, Minglong
2
Miao, Li
2
Prayag, Girish
2
Qiu, Hailian
2
Qu, Hailin
2
Ro, Heejung
2
Sparks, Beverley
2
Ahn, Tae-hong
1
Ali Eliwa, Rasha
1
Anning-Dorson, Thomas
1
Antun, John M.
1
Anusree, M. R.
1
Assaker, Guy
1
Baker, Melissa A.
1
Berenger Contrí, Gloria
1
Berenguer Contrí, Gloria
1
Bilgihan, Anil
1
Bogicevic, Vanja
1
Browning, Victoria
1
Bujisic, Milos
1
Butcher, Ken
1
Byun, Jaemun
1
Cai, Ruiying
1
Cao, Yang
1
Chen, Haipeng
1
Chen, Shu-Hsiang
1
Cheng, Bao
1
Cheng, Cheng-Feng
1
Cheng, Ching-Chan
1
Chi, Oscar Hengxuan
1
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Published in...
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Journal of hospitality marketing & management
International journal of hospitality management
228
Journal of retailing and consumer services
110
Journal of business research : JBR
88
The journal of services marketing
82
International journal of contemporary hospitality management
79
Health care management review : HCM review
73
The service industries journal
50
Quality management journal : QMJ
42
Journal of health economics
40
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
37
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
37
Working paper / National Bureau of Economic Research, Inc.
37
Journal of health organization and management
36
Service business
36
Services marketing quarterly
36
NBER working paper series
34
The TQM journal : the international review of organizational improvement
33
Journal of travel and tourism marketing
32
Journal of service management
31
Journal of service research : JSR
31
NBER Working Paper
31
Tourism management : research, policies, practice
25
Journal of service research
24
Health marketing quarterly
23
International journal of quality and service sciences
23
International journal of services and operations management
23
Journal of the Academy of Marketing Science
23
Management science : journal of the Institute for Operations Research and the Management Sciences
23
International journal of productivity and quality management : IJPQM
22
Cogent business & management
21
Health economics
21
Journal of air transport management
21
Total quality management & business excellence
21
International journal of quality & reliability management
20
The Cornell hospitality quarterly
20
Managing service quality : MSQ ; an international journal
19
Asia Pacific journal of marketing and logistics
18
Psychology & marketing
17
Technological forecasting & social change : an international journal
17
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ECONIS (ZBW)
78
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78
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1
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
2
Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora
;
Laškarin Ažić, Marina
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
Saved in:
3
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung
;
Kim, Yejin
;
Lee, Gyumin
- In:
Journal of hospitality marketing & management
32
(
2023
)
5
,
pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
Saved in:
4
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
5
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
6
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
7
Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
8
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
9
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 24-48
Persistent link: https://www.econbiz.de/10012821044
Saved in:
10
A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen
;
Eugene Cheng-xi Aw
;
Cheng, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
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