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~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"The journal of services marketing"
~isPartOf:"The service industries journal"
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Search: "Customer relationship management"
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Beziehungsmarketing
746
Relationship marketing
746
Consumer behaviour
268
Konsumentenverhalten
268
Kundenzufriedenheit
200
Customer satisfaction
199
Dienstleistungsqualität
185
Service quality
185
Kundenmanagement
141
Deutschland
101
Germany
101
Kundenintegration
79
Customer integration
78
Customer service
73
Kundenservice
73
Brand management
66
Markenführung
66
Social Web
66
Social web
66
Kundenwert
59
Online-Marketing
58
Theorie
57
Theory
57
Kundenbindung
56
Internet marketing
55
Customer value
54
Lieferantenmanagement
53
Supplier relationship management
53
Beschwerdemanagement
49
Complaint management
48
Dienstleistungssektor
48
Service industry
47
Betriebliche Wertschöpfung
43
Value creation
43
Kundenorientierung
41
Confidence
40
Vertrauen
40
Beziehungsmanagement
39
Electronic Commerce
37
Marketing management
37
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552
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6
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Article
488
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314
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490
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30
Collection of articles of several authors
3
Lehrbuch
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Sammelwerk
3
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2
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2
Bibliografie
1
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551
German
251
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Verhoef, Peter C.
7
Hollebeek, Linda D.
6
Klaus, Philipp
6
Mattila, Anna S.
6
Kumar, V.
5
Aksoy, Lerzan
4
Fink, Klaus-J.
4
Gil Saura, Irene
4
Ha, Hong Youl
4
Alkire, Linda
3
Benoit, Sabine
3
Bruce, Helen L.
3
Bruhn, Manfred
3
Burton, Jamie
3
Choi, Beom Joon
3
Dagger, Tracey S.
3
Foscht, Thomas
3
Furrer, Olivier
3
Gruber, Thorsten
3
Grönroos, Christian
3
Hadwich, Karsten
3
Haenlein, Michael
3
Harris, Lloyd C.
3
Heinonen, Kristina
3
Holloway, Betsy Bugg
3
Krafft, Manfred
3
Malthouse, Edward C.
3
Pfeifer, Phillip E.
3
Pompe, Hans-Georg
3
Shankar, Venkatesh
3
Stauss, Bernd
3
Swoboda, Bernhard
3
Tsiotsou, Rodoula H.
3
Wu, Cedric Hsi-jui
3
Al-Hawari, Mohd Ahmad
2
Alrawadieh, Ziad
2
Bacile, Todd J.
2
Back, Ki-Joon
2
Balaji, M. S.
2
Bang, Nguyen
2
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
SpringerLink / Bücher
The journal of services marketing
The service industries journal
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
The journal of business & industrial marketing
193
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
171
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Gabler Edition Wissenschaft
110
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
103
Journal of retailing
103
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
94
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
74
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
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ECONIS (ZBW)
802
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1
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10
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802
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
The emperor's new clothes : self-explorative engagement in virtual try-on service experiences positively impacts brand outcomes
Lavoye, Virginie
;
Sipilä, Jenni
;
Mero, Joel
; …
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014473563
Saved in:
3
How strategic design abilities address unmet value in service engagement strategies
Bouman, Nijs
;
Simonse, Lianne
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 22-34
Persistent link: https://www.econbiz.de/10014473566
Saved in:
4
Customer engagement behaviors on physical and virtual engagement platforms
Winell, Erik
;
Nilsson, Jonas
;
Lundberg, Erik
- In:
The journal of services marketing
37
(
2023
)
10
,
pp. 35-50
Persistent link: https://www.econbiz.de/10014473569
Saved in:
5
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
6
Customer ecosystems : exploring how ecosystem actors shape customer experience
Lipkin, Michaela
;
Heinonen, Kristina
- In:
The journal of services marketing
36
(
2022
)
9
,
pp. 1-17
Persistent link: https://www.econbiz.de/10013542858
Saved in:
7
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
8
How customer incivility affects organization citizenship behavior : roles of depersonalization, resilience, and caring climate
Lee, Kangcheol
;
Gong, Taeshik
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 252-271
Persistent link: https://www.econbiz.de/10014515614
Saved in:
9
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
10
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
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