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~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~person:"Grewal, Dhruv"
~person:"Wu, Luorong"
~subject:"Consumer behaviour"
~subject:"Service quality"
~type_genre:"Article in journal"
~type_genre:"Article"
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Consumer behaviour
Service quality
Konsumentenverhalten
2
Beziehungsmarketing
1
Customer experience
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
E-commerce
1
Einzelhandel
1
Einzelhandelspreis
1
Electronic Commerce
1
Human enhancement technologies
1
Kundenservice
1
Kundenzufriedenheit
1
Organizational frontlines
1
Relationship marketing
1
Retail price
1
Retail trade
1
Service industry
1
Services
1
Strategic management
1
Strategisches Management
1
Technischer Fortschritt
1
Technological change
1
Willingness to pay
1
Zahlungsbereitschaftsanalyse
1
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Article
2
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Article in journal
Article
Aufsatz in Zeitschrift
2
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English
2
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Grewal, Dhruv
Wu, Luorong
Pauwels, Koen
5
Hoffman, Donna L.
4
Labrecque, Lauren I.
4
Noort, Guda van
4
Novak, Thomas P.
4
Verhoef, Peter C.
4
Bijmolt, Tammo H. A.
3
Eigenraam, Anniek W.
3
Hofacker, Charles F.
3
Malthouse, Edward C.
3
Shankar, Venkatesh
3
Spann, Martin
3
Verlegh, Peeter
3
Bacile, Todd J.
2
Bernritter, Stefan F.
2
Breugelmans, Els
2
Casado-Aranda, Luis-Alberto
2
Chu, Junhong
2
Currim, Imran S.
2
Dens, Nathalie
2
Dholakia, Utpal M.
2
Eelen, Jiska
2
Flavián Blanco, Carlos
2
Gensler, Sonja
2
Ghosh, Tathagata
2
Gottschalk, Sabrina Alexandra
2
Grisaffe, Douglas B.
2
Hennig-Thurau, Thorsten
2
Hollebeek, Linda D.
2
Iacobucci, Dawn
2
Johnson, Devon S.
2
Kalyanam, Kirthi
2
Kannan, P. K.
2
Kerkhof, Peter
2
Kleijnen, Mirella
2
Kroschke, Mirja
2
Kübler, Raoul
2
Lam, Shun Yin
2
Leonhardt, James M.
2
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of retailing
13
International journal of hospitality management
12
Journal of the Academy of Marketing Science
9
Journal of marketing
7
Journal of business research : JBR
6
Journal of consumer research : JCR ; an interdisciplinary bimonthly
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing research
5
MSI reports : working paper series
4
Psychology & marketing
4
International journal of contemporary hospitality management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of hospitality marketing & management
2
Journal of marketing research : JMR
2
Journal of service management
2
The journal of services marketing
2
Tourism management : research, policies, practice
2
Cornell hospitality quarterly : CQ
1
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
1
Journal of service research : JSR
1
Journal of travel and tourism marketing
1
Review of marketing research
1
The Cornell hospitality quarterly
1
The journal of consumer marketing
1
The journal of product & brand management
1
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ECONIS (ZBW)
2
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1
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
2
Strategic online and offline retail pricing : a review and research agenda
Grewal, Dhruv
;
Janakiraman, Ramkumar
;
Kalyanam, Kirthi
; …
- In:
Journal of interactive marketing : a quarterly …
24
(
2010
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10003987340
Saved in:
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