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~isPartOf:"Journal of international consumer marketing"
~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"ukr"
~language:"zho"
~person:"Sharma, Piyush"
~subject:"Consumer behaviour"
~subject:"Hong Kong"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
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Consumer behaviour
Hong Kong
Unternehmensdienstleistung
Dienstleistungsqualität
10
Konsumentenverhalten
10
Service quality
10
Customer satisfaction
8
Kundenzufriedenheit
8
Cross-cultural management
4
Cultural identity
4
Hongkong
4
Interkulturelles Management
4
Kulturelle Identität
4
Cross-cultural competence
3
Intercultural service encounters
3
Interkulturelle Kompetenz
3
Auslandsverlagerung
2
Business services
2
Call centre
2
Callcenter
2
Competence
2
Cross-cultural relations
2
Customer service
2
Dienstleistung
2
Einzelhandel
2
India
2
Indien
2
Interaction comfort
2
Interkulturelle Beziehungen
2
Kompetenz
2
Kundenservice
2
Lieferantenmanagement
2
National culture
2
Nationalkultur
2
Offshoring
2
Personal cultural orientations
2
Retail trade
2
Services
2
Supplier relationship management
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USA
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12
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Article in journal
Aufsatz in Zeitschrift
12
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English
Ukrainian
Chinese
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Sharma, Piyush
Khare, Arpita
7
Mattila, Anna S.
7
Phau, Ian
6
Klaus, Philipp
5
Daunt, Kate L.
4
Harris, Lloyd C.
4
Hollebeek, Linda D.
4
Luk, Sherriff T. K.
4
Prendergast, Gerard P.
4
Rosenbaum, Mark
4
Shoham, Aviv
4
Torres, Ivonne M.
4
Xue, Fei
4
Zhang, Dan
4
Zúñiga, Miguel Ángel
4
Arora, Amit
3
Arora, Anshu
3
Basso, Kenny
3
Chen, Ivy S. N.
3
Chikweche, Tendai
3
Edvardsson, Bo
3
Fazli-Salehi, Reza
3
Gavish, Yossi
3
Liu, Yu
3
Lopes, Evandro Luiz
3
Madadi, Rozbeh
3
Matos, Celso Augusto de
3
Meng, Juan
3
Neale, Larry
3
Poddar, Amit
3
Seger-Guttmann, Tali
3
Segev, Sigal
3
Siu, Noel Yee-Man
3
Wong, IpKin Anthony
3
Alkire, Linda
2
Allan, David
2
Anand, Sandip
2
Bang, Nguyen
2
Basfirinci, Cigdem
2
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Journal of international consumer marketing
The journal of services marketing
Journal of business research : JBR
7
Marketing intelligence & planning
5
European journal of marketing : EJM
4
Journal of retailing and consumer services
3
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of marketing management : MM
2
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of business ethics : JBE
1
Journal of euromarketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of the Academy of Marketing Science
1
Psychology & marketing
1
The journal of product & brand management
1
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ECONIS (ZBW)
12
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1
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
2
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
3
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
4
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
5
Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.
;
Sharma, Piyush
;
Chen, Ivy S. N.
- In:
The journal of services marketing
27
(
2013
)
1
,
pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
Saved in:
6
Exploring the role of IND-COL as a moderator in the comprehensive service evaluation model
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of international consumer marketing
24
(
2012
)
1/2
,
pp. 129-142
Persistent link: https://www.econbiz.de/10009545340
Saved in:
7
Gender and age as moderators in the service evaluation process
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
The journal of services marketing
26
(
2012
)
2
,
pp. 102-114
Persistent link: https://www.econbiz.de/10009568252
Saved in:
8
Intercultural service encounters (ICSE): an extended framework and empirical validation
Sharma, Piyush
;
Tam, Jackie L. M.
;
Kim, Namwoon
- In:
The journal of services marketing
26
(
2012
)
7
,
pp. 521-534
Persistent link: https://www.econbiz.de/10009672293
Saved in:
9
Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
10
Deliberate self-indulgence versus involuntary loss of self-control : toward a robust cross-cultural consumer impulsiveness scale
Sharma, Piyush
;
Sivakumaran, Bharadhwaj
;
Marshall, Roger
- In:
Journal of international consumer marketing
23
(
2011
)
3/4
,
pp. 229-245
Persistent link: https://www.econbiz.de/10009270621
Saved in:
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