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~isPartOf:"Journal of internet commerce"
~isPartOf:"Journal of service management"
~isPartOf:"Psychology & marketing"
~subject:"Vertrauen"
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Search: subject_exact:"Customer relationship"
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Vertrauen
Beziehungsmarketing
249
Relationship marketing
249
Consumer behaviour
161
Konsumentenverhalten
161
Customer satisfaction
80
Kundenzufriedenheit
80
Dienstleistungsqualität
64
Service quality
64
Brand management
48
Markenführung
48
Social Web
44
Social web
44
Brand image
39
Markenimage
39
Customer integration
36
Kundenintegration
36
Brand
30
Markenartikel
29
Internet marketing
28
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28
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21
Electronic Commerce
21
Online retailing
21
Online-Handel
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Confidence
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20
Retail trade
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Dienstleistungssektor
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Emotion
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Service industry
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Betriebliche Wertschöpfung
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Value creation
16
Viral marketing
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Virales Marketing
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Services
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Customer service
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Angriawan, Arifin
1
Arizal N
1
Bhatt, Anil
1
Breazeale, Michael
1
Di Mascio, Rita
1
Dutta, Nirankush
1
El-Manstrly, Dahlia
1
Fatima, Johra Kayeser
1
Gupta, Reetika
1
Hadiyati
1
Hammerschmidt, Maik
1
Hansen, Torben
1
Haug, James C.
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Heskett, James L.
1
Huaman-Ramirez, Richard
1
Huckabee, Allen
1
Islam, Jamid Ul
1
Jakic, Ana
1
Johns, Raechel
1
Kabadayi, Sertan
1
Kaushik, Arun Kumar
1
Kumar, Vikas
1
Kunz, Werner
1
Listihana, Wita Dwika
1
Loureiro, Sandra Maria Correia
1
Lunardo, Renaud
1
Mehdikhani, Rasoul
1
Meyer, Anton
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Miranda, Francisco J.
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Mohan, Geetha
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Mozafari, Nika
1
Nataraajan, Rajan
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Ndubisi, Nelson Oly
1
Nofrizal
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Obal, Michael
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Park, Jihye
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Rahman, Zillur
1
Taraz, Roghayeh
1
Thakur, Ramendra
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Journal of internet commerce
Journal of service management
Psychology & marketing
Journal of retailing and consumer services
58
Journal of business research : JBR
38
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of hospitality management
20
The journal of business & industrial marketing
18
Asia Pacific journal of marketing and logistics
17
The service industries journal
16
Journal of strategic marketing
15
International journal of electronic marketing and retailing : IJEMR
14
The journal of services marketing
14
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
12
The international journal of bank marketing : IJBM
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of business-to-business marketing
11
Journal of financial services marketing : JFSM
11
Journal of hospitality marketing & management
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Cogent business & management
10
Journal of travel and tourism marketing
10
European journal of marketing : EJM
9
International journal of electronic customer relationship management : IJECRM
9
International journal of retail & distribution management
9
Service business
8
Services marketing quarterly
8
International journal of contemporary hospitality management
7
Journal of business ethics : JOBE
7
Journal of global marketing
7
Journal of service research : JSR
7
International journal of bank marketing
6
International journal of internet marketing and advertising : IJIMA
6
International journal of technology marketing : IJTMkt
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Market : review for marketing theory and practice
6
Marketing intelligence & planning
6
SpringerLink / Bücher
6
The international review of retail, distribution and consumer research
6
The journal of product & brand management
6
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ECONIS (ZBW)
20
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1
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10
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20
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date (oldest first)
1
Gen Z customer loyalty in online shopping : an integrated model of trust, website design, and security
Arizal N
;
Nofrizal
;
Listihana, Wita Dwika
;
Hadiyati
- In:
Journal of internet commerce
23
(
2024
)
2
,
pp. 121-143
Persistent link: https://www.econbiz.de/10014566439
Saved in:
2
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
3
The effects of brand community identification on consumer behavior in online brand communities
Valmohammadi, Changiz
;
Taraz, Roghayeh
;
Mehdikhani, Rasoul
- In:
Journal of internet commerce
22
(
2023
)
1
,
pp. 74-96
Persistent link: https://www.econbiz.de/10013547771
Saved in:
4
How brand self-disclosure helps brands create intimacy with customers : the role of information valence and anthropomorphism
Huaman-Ramirez, Richard
;
Lunardo, Renaud
;
Vásquez …
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 460-477
Persistent link: https://www.econbiz.de/10012796120
Saved in:
5
Trust me, I'm a bot : repercussions of chatbot disclosure in different service frontline settings
Mozafari, Nika
;
Weiger, Welf Hermann
;
Hammerschmidt, Maik
- In:
Journal of service management
33
(
2022
)
2
,
pp. 221-245
Persistent link: https://www.econbiz.de/10012880725
Saved in:
6
Examining the antecedents and consequences of customers' trust toward mobile retail apps in India
Kaushik, Arun Kumar
;
Mohan, Geetha
;
Kumar, Vikas
- In:
Journal of internet commerce
19
(
2020
)
1
,
pp. 1-31
Persistent link: https://www.econbiz.de/10012179609
Saved in:
7
Blueprint for retail website design : attracting and retaining millennial online shoppers
Wright, Linda Berns
;
Haug, James C.
;
Huckabee, Allen
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012179574
Saved in:
8
How the young adult consumer segment responds to trusty and committed marketing relationship
Ndubisi, Nelson Oly
;
Nataraajan, Rajan
- In:
Psychology & marketing
35
(
2018
)
12
,
pp. 923-935
Persistent link: https://www.econbiz.de/10011970101
Saved in:
9
Impact of relational benefits on trust in the Asian context : alternative model testing with satisfaction as a mediator and relationship age as a moderator
Fatima, Johra Kayeser
;
Di Mascio, Rita
;
Johns, Raechel
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 443-453
Persistent link: https://www.econbiz.de/10011970142
Saved in:
10
The impact of language style accommodation during social media interactions on brand trust
Jakic, Ana
;
Wagner, Maximilian Oskar
;
Meyer, Anton
- In:
Journal of service management
28
(
2017
)
3
,
pp. 418-441
Persistent link: https://www.econbiz.de/10011758696
Saved in:
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