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~isPartOf:"Journal of internet commerce"
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Customer service
4
Kundenservice
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Consumer behaviour
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Beziehungsmarketing
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Customer satisfaction
2
Dienstleistungsqualität
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Kundenzufriedenheit
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Online-Handel
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Journal of internet commerce
The journal of services marketing
75
Journal of retailing and consumer services
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International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
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Journal of service management
30
Journal of service research
27
International journal of contemporary hospitality management
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Psychology & marketing
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Services marketing quarterly
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International journal of services and operations management
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Gabler Edition Wissenschaft
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Journal of hospitality marketing & management
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Journal of retailing
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Managing service quality : MSQ ; an international journal
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Journal of service theory and practice
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Journal of the Academy of Marketing Science
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Europäische Hochschulschriften / 5
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Journal of air transport management
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Journal of service theory and practice : JSTP
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Service business
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Harvard-Business-Manager : das Wissen der Besten
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Springer eBook Collection / Business and Economics
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Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
International journal of production economics
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Journal of marketing
11
The TQM journal : the international review of organizational improvement
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism management : research, policies, practice
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European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
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Management science : journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
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1
Organizational factors affecting successful implementation of chatbots for customer service
Zhang, Juliana J. Y.
;
Følstad, Asbjørn
;
Bjørkli, Cato A.
- In:
Journal of internet commerce
22
(
2023
)
1
,
pp. 122-156
Persistent link: https://www.econbiz.de/10013547781
Saved in:
2
Blueprint for retail website design : attracting and retaining millennial online shoppers
Wright, Linda Berns
;
Haug, James C.
;
Huckabee, Allen
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012179574
Saved in:
3
Consumer's perception of webiste service quality : an empirical study
Ahmad, Asad
;
Rahman, Obaidur
;
Khan, Mohammed Naved
- In:
Journal of internet commerce
15
(
2016
)
2
,
pp. 125-141
Persistent link: https://www.econbiz.de/10011636454
Saved in:
4
Engagement and disengagement in online service failure : contrasting problem and emotional coping effects
Goode, Sigi
- In:
Journal of internet commerce
11
(
2012
)
1/4
,
pp. 226-253
Persistent link: https://www.econbiz.de/10009703936
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