//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
4
Service quality
4
Customer service
2
Emotion
2
Kundenservice
2
customer service
2
emotional labor
2
Arbeitsverhalten
1
Arbeitszufriedenheit
1
Beziehungsmarketing
1
Big Five personality traits
1
Black people
1
Consumer behaviour
1
Creativity
1
Customer satisfaction
1
Dienstleistungssektor
1
Ethnic discrimination
1
Ethnische Diskriminierung
1
Human Resource Management
1
Job satisfaction
1
Konsumentenverhalten
1
Kreativität
1
Kundenzufriedenheit
1
Performance measurement
1
Performance-Messung
1
Personality psychology
1
Personalmanagement
1
Persönlichkeitspsychologie
1
Relationship marketing
1
Resource-based view
1
Ressourcenorientierter Ansatz
1
Schwarze Menschen
1
Service industry
1
Work behaviour
1
affective delivery
1
creative performance
1
creative process engagement
1
customer satisfaction
1
deviant/counterproductive behavior
1
double standards
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
4
Aufsatz in Zeitschrift
4
Language
All
English
4
Author
All
Grandey, Alicia
2
Aryee, Samuel
1
Avery, Derek R.
1
Chi, Nai-Wen
1
Houston, Lawrence
1
Martinaityte, Ieva
1
Park, Jungkyu
1
Sacramento, Claudia
1
Shao, Ruodan
1
Skarlicki, Daniel P.
1
Song, Young Ho
1
more ...
less ...
Published in...
All
Journal of management
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
more ...
less ...
Source
All
ECONIS (ZBW)
4
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Reducing customer-directed deviant behavior : the roles of psychological detachment and supervisory unfairness
Song, Young Ho
;
Skarlicki, Daniel P.
;
Shao, Ruodan
; …
- In:
Journal of management
47
(
2021
)
8
,
pp. 2008-2036
Persistent link: https://www.econbiz.de/10012626341
Saved in:
2
Emotional labor predicts service performance depending on activation and inhibition regulatory fit
Chi, Nai-Wen
;
Grandey, Alicia
- In:
Journal of management
45
(
2019
)
2
,
pp. 673-700
Persistent link: https://www.econbiz.de/10011999759
Saved in:
3
Delighting the customer : creativity-oriented high-performance work systems, frontline employee creative performance, and customer satisfaction
Martinaityte, Ieva
;
Sacramento, Claudia
;
Aryee, Samuel
- In:
Journal of management
45
(
2019
)
2
,
pp. 728-751
Persistent link: https://www.econbiz.de/10011999803
Saved in:
4
Fake it to make it? : emotional labor reduces the racial disparity in service performance judgments
Grandey, Alicia
;
Houston, Lawrence
;
Avery, Derek R.
- In:
Journal of management
45
(
2019
)
5
,
pp. 2163-2192
Persistent link: https://www.econbiz.de/10012004620
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->