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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Cai, Liping A."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Konsumentenverhalten"
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Search: "Customer relationship management"
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| 16 applied filters
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Konsumentenverhalten
Beziehungsmarketing
33
Relationship marketing
33
Consumer behaviour
15
Customer satisfaction
13
Kundenzufriedenheit
13
Dienstleistungsqualität
8
Service quality
8
Brand image
5
Markenimage
5
Customer integration
4
Destination management
4
Destinationsmanagement
4
Einzelhandel
4
Holiday behaviour
4
Kundenintegration
4
Meta-Analyse
4
Meta-analysis
4
Retail trade
4
Tourism marketing
4
Tourismusmarketing
4
Urlaubsverhalten
4
Brand management
3
Dienstleistungssektor
3
International tourism
3
Internationaler Tourismus
3
Leistungsmotivation
3
Markenführung
3
Service industry
3
Switching behaviour
3
Tourism destination
3
Tourismusregion
3
Wechselverhalten
3
Work motivation
3
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Automation
2
Automatisierung
2
Beschwerdemanagement
2
Complaint management
2
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11
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1
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Article
14
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15
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15
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English
15
Author
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Blut, Markus
Brady, Michael K.
Cai, Liping A.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
12
Kumar, V.
11
Grewal, Dhruv
8
Palmatier, Robert W.
6
Verhoef, Peter C.
6
Kim, Wansoo
5
Lemon, Katherine N.
5
Sesé, F. Javier
5
Gustafsson, Anders
4
Harmeling, Colleen M.
4
Homburg, Christian
4
Hyun, Sunghyup Sean
4
Reinartz, Werner J.
4
Swoboda, Bernhard
4
Voorhees, Clay M.
4
Wieseke, Jan
4
Wong, IpKin Anthony
4
Yu, Jongsik
4
Ahn, Jiseon
3
Bijmolt, Tammo H. A.
3
Bleier, Alexander
3
Bolton, Lisa E.
3
Foscht, Thomas
3
Hamilton, Ryan
3
Haws, Kelly L.
3
Hudson, Simon
3
Hult, G. Tomas M.
3
Liu-Thompkins, Yuping
3
Mahr, Dominik
3
Mattila, Anna S.
3
Melero-Polo, Iguácel
3
Neslin, Scott A.
3
Nordfält, Jens
3
Roggeveen, Anne L.
3
Rudolph, Thomas
3
Ruyter, Ko de
3
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Published in...
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Journal of marketing
Journal of retailing
Journal of service research
Journal of the Academy of Marketing Science
Journal of travel and tourism marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
Journal of business research : JBR
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
International journal of hospitality management
4
Journal of hospitality marketing & management
3
European journal of marketing : EJM
2
International journal of contemporary hospitality management
2
Journal of service research : JSR
2
Marketing letters : a journal of research in marketing
2
Business horizons
1
Electronic retailing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
MIT sloan management review
1
Psychology & marketing
1
The journal of personal selling & sales management : JPSSM
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
15
Showing
1
-
10
of
15
Sort
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articles prioritized
date (newest first)
date (oldest first)
1
Effectiveness of engagement initiatives across engagement platforms : a meta-analysis
Blut, Markus
;
Kulikovskaja, Viktorija
;
Hubert, Marco
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
5
,
pp. 941-965
Persistent link: https://www.econbiz.de/10014336009
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
4
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
5
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
6
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
7
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
8
Negative word of mouth can be a positive for consumers connected to the brand
Wilson, Andrew E.
;
Giebelhausen, Michael D.
;
Brady, …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
4
,
pp. 534-547
Persistent link: https://www.econbiz.de/10011737468
Saved in:
9
Customer inspiration : conceptualization, scale development, and validation
Böttger, Tim
;
Rudolph, Thomas
;
Evanschitzky, Heiner
; …
- In:
Journal of marketing
81
(
2017
)
6
,
pp. 116-131
Persistent link: https://www.econbiz.de/10011776901
Saved in:
10
Self-congruity and flow as antecedents of attitude and loyalty towards a theme park brand
Fu, Xiaoxiao
;
Kang, Juhee
;
Tasci, Asli
- In:
Journal of travel and tourism marketing
34
(
2017
)
9
,
pp. 1261-1273
Persistent link: https://www.econbiz.de/10011759016
Saved in:
1
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