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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Kundenmanagement"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Grewal, Dhruv"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
~subject:"Perception"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
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Search: "Customer relationship management"
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Beziehungsmarketing
Markenführung
Perception
Wahrnehmung
Wechselverhalten
Relationship marketing
35
Consumer behaviour
16
Konsumentenverhalten
16
Customer satisfaction
12
Kundenzufriedenheit
12
Einzelhandel
9
Retail trade
9
Dienstleistungsqualität
8
Service quality
8
Meta-Analyse
4
Meta-analysis
4
Beschwerdemanagement
3
Brand image
3
Complaint management
3
Customer integration
3
Destination management
3
Destinationsmanagement
3
Holiday behaviour
3
Kundenintegration
3
Markenimage
3
Switching behaviour
3
Tourism marketing
3
Tourismusmarketing
3
USA
3
United States
3
Urlaubsverhalten
3
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Automation
2
Automatisierung
2
B-to-B-Marketing
2
Brand management
2
Business-to-business marketing
2
Customer relationships
2
Customer service
2
Data protection
2
Datenschutz
2
Destination image
2
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Undetermined
21
Free
1
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Article
31
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4
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Article in journal
32
Aufsatz in Zeitschrift
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English
32
German
3
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Blut, Markus
Brady, Michael K.
Evanschitzky, Heiner
Fu, Xiaoxiao
Grewal, Dhruv
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
19
Kumar, V.
14
Palmatier, Robert W.
10
Hyun, Sunghyup Sean
9
Homburg, Christian
8
Kim, Wansoo
8
Lemon, Katherine N.
7
Neslin, Scott A.
7
Verhoef, Peter C.
7
Wieseke, Jan
6
Wong, IpKin Anthony
6
Houston, Mark B.
5
Kumar, Vikas
5
Reinartz, Werner J.
5
Ruyter, Ko de
5
Yu, Jongsik
5
Eggert, Andreas
4
Fang, Eric
4
Grewal, Rajdeep
4
Grégoire, Yany
4
Gustafsson, Anders
4
Hult, G. Tomas M.
4
Hwang, Jinsoo
4
Kim, Insin
4
Lilien, Gary L.
4
Pauwels, Koen
4
Roggeveen, Anne L.
4
Swoboda, Bernhard
4
Voorhees, Clay M.
4
Ahn, Jiseon
3
Alavi, Sascha
3
Auh, Seigyoung
3
Brock, Christian
3
Cai, Liping A.
3
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Journal of marketing
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Kundenmanagement
SpringerLink / Bücher
Tourism management : research, policies, practice
Journal of business research : JBR
9
Journal of the Academy of Marketing Science
8
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
Journal of service research : JSR
5
International journal of contemporary hospitality management
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
European journal of marketing : EJM
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
MSI reports : working paper series
2
Marketing letters : a journal of research in marketing
2
The journal of services marketing
2
Business horizons
1
Customer relationship management in electronic markets
1
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbook of research on customer engagement
1
Handbuch Kundenbindungsmanagement
1
International Journal of Hospitality and Event Management
1
Journal of business economics : JBE
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing management : MM
1
Journal of marketing research
1
Journal of retailing and consumer services
1
Legends in marketing
1
MIT sloan management review
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
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ECONIS (ZBW)
35
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1
Complaint de-escalation strategies on social media
Herhausen, Dennis
;
Grewal, Lauren
;
Cummings, Krista Hill
; …
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 210-231
Persistent link: https://www.econbiz.de/10014245084
Saved in:
2
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
3
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
4
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
5
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
6
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
7
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
8
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
9
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
10
Store manager-store performance relationship : a research note
Arnold, Todd J.
;
Grewal, Dhruv
;
Motyka, Scott
;
Kim, Namwoon
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 144-155
Persistent link: https://www.econbiz.de/10012102988
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