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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Psychology & marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Cai, Liping A."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Konsumentenverhalten"
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Search: "Customer relationship management"
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Konsumentenverhalten
Beziehungsmarketing
29
Relationship marketing
29
Consumer behaviour
13
Customer satisfaction
12
Kundenzufriedenheit
12
Dienstleistungsqualität
8
Service quality
8
Brand image
4
Destination management
4
Destinationsmanagement
4
Einzelhandel
4
Holiday behaviour
4
Markenimage
4
Retail trade
4
Tourism marketing
4
Tourismusmarketing
4
Urlaubsverhalten
4
Customer integration
3
International tourism
3
Internationaler Tourismus
3
Kundenintegration
3
Meta-Analyse
3
Meta-analysis
3
Switching behaviour
3
Tourism destination
3
Tourismusregion
3
Wechselverhalten
3
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Artificial intelligence
2
Automation
2
Automatisierung
2
Brand management
2
Customer relationships
2
Customer service
2
Designation of origin
2
Destination image
2
Dienstleistungssektor
2
Herkunftsbezeichnung
2
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13
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Blut, Markus
Brady, Michael K.
Cai, Liping A.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
12
Kumar, V.
7
Grewal, Dhruv
6
Kim, Wansoo
5
Lemon, Katherine N.
5
Hyun, Sunghyup Sean
4
Palmatier, Robert W.
4
So, Kevin Kam Fung
4
Swoboda, Bernhard
4
Wong, IpKin Anthony
4
Yu, Jongsik
4
Ahn, Jiseon
3
Foscht, Thomas
3
Gustafsson, Anders
3
Hamilton, Ryan
3
Haws, Kelly L.
3
Hudson, Simon
3
Hult, G. Tomas M.
3
Mattila, Anna S.
3
Neslin, Scott A.
3
Nordfält, Jens
3
Reinartz, Werner J.
3
Roggeveen, Anne L.
3
Rudolph, Thomas
3
Schramm-Klein, Hanna
3
Sesé, F. Javier
3
Tung, Vincent Wing Sun
3
Verhoef, Peter C.
3
Wieseke, Jan
3
Yi, Youjae
3
Ailawadi, Kusum L.
2
Al-Nabhani, Khalid
2
Alavi, Sascha
2
Back, Ki-Joon
2
Bijmolt, Tammo H. A.
2
Bleier, Alexander
2
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Published in...
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Journal of marketing
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Psychology & marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
Journal of business research : JBR
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
International journal of hospitality management
4
Journal of hospitality marketing & management
3
Journal of the Academy of Marketing Science
3
European journal of marketing : EJM
2
International journal of contemporary hospitality management
2
Journal of service research : JSR
2
Marketing letters : a journal of research in marketing
2
Business horizons
1
Electronic retailing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
MIT sloan management review
1
The journal of personal selling & sales management : JPSSM
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
13
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1
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10
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13
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date (oldest first)
1
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
4
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
5
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
6
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
7
Constructing a model of exhibition attachment : motivation, attachment, and loyalty
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Jin, Wenmin
;
Okumus, Fevzi
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 224-236
Persistent link: https://www.econbiz.de/10011775146
Saved in:
8
Customer inspiration : conceptualization, scale development, and validation
Böttger, Tim
;
Rudolph, Thomas
;
Evanschitzky, Heiner
; …
- In:
Journal of marketing
81
(
2017
)
6
,
pp. 116-131
Persistent link: https://www.econbiz.de/10011776901
Saved in:
9
Self-congruity and flow as antecedents of attitude and loyalty towards a theme park brand
Fu, Xiaoxiao
;
Kang, Juhee
;
Tasci, Asli
- In:
Journal of travel and tourism marketing
34
(
2017
)
9
,
pp. 1261-1273
Persistent link: https://www.econbiz.de/10011759016
Saved in:
10
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
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