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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Cai, Liping A."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Hult, G. Tomas M."
~person:"Kozak, Metin"
~person:"Lemon, Katherine N."
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
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Search: "Customer relationship management"
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| 16 applied filters
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Beziehungsmarketing
38
Relationship marketing
38
Consumer behaviour
20
Konsumentenverhalten
20
Customer satisfaction
17
Kundenzufriedenheit
17
Dienstleistungsqualität
9
Service quality
9
Einzelhandel
5
Retail trade
5
Brand image
4
Destination management
4
Destinationsmanagement
4
Holiday behaviour
4
Markenimage
4
Tourism marketing
4
Tourismusmarketing
4
Urlaubsverhalten
4
customer experience
4
Beschwerdemanagement
3
Brand management
3
Complaint management
3
Customer integration
3
Customer service
3
Customer value
3
Dienstleistungssektor
3
International tourism
3
Internationaler Tourismus
3
Kundenintegration
3
Kundenservice
3
Kundenwert
3
Loyalty
3
Markenführung
3
Meta-Analyse
3
Meta-analysis
3
Online retailing
3
Online-Handel
3
Service industry
3
Switching behaviour
3
Tourism destination
3
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Undetermined
26
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Article
35
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36
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36
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2
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Blut, Markus
Brady, Michael K.
Cai, Liping A.
Evanschitzky, Heiner
Fu, Xiaoxiao
Hult, G. Tomas M.
Kozak, Metin
Lemon, Katherine N.
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
19
Kumar, V.
14
Grewal, Dhruv
10
Palmatier, Robert W.
10
Hyun, Sunghyup Sean
9
Homburg, Christian
8
Kim, Wansoo
8
Neslin, Scott A.
7
Verhoef, Peter C.
7
Wieseke, Jan
6
Wong, IpKin Anthony
6
Houston, Mark B.
5
Kumar, Vikas
5
Reinartz, Werner J.
5
Ruyter, Ko de
5
Yu, Jongsik
5
Eggert, Andreas
4
Fang, Eric
4
Fink, Klaus-J.
4
Grewal, Rajdeep
4
Grégoire, Yany
4
Hwang, Jinsoo
4
Kim, Insin
4
Lilien, Gary L.
4
Pauwels, Koen
4
Roggeveen, Anne L.
4
Swoboda, Bernhard
4
Voorhees, Clay M.
4
Ahn, Jiseon
3
Alavi, Sascha
3
Auh, Seigyoung
3
Bruhn, Manfred
3
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Journal of marketing
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
Journal of business research : JBR
7
Journal of service research : JSR
7
Journal of the Academy of Marketing Science
7
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Report / Marketing Science Institute
3
European journal of marketing : EJM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of international marketing
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
MSI reports : working paper series
2
Marketing letters : a journal of research in marketing
2
The journal of services marketing
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Direct marketing : an international journal
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
European management journal
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of business economics : JBE
1
Journal of marketing management : MM
1
Journal of marketing research : JMR
1
Journal of marketing theory and practice
1
Journal of retailing and consumer services
1
Kundenmanagement
1
MIT sloan management review
1
Marketing strategy's conceptual foundations : market orientation, the cornerstone of strategic marketing thought
1
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ECONIS (ZBW)
38
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1
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38
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date (oldest first)
1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Information search and product returns across mobile and traditional online channels
Zhang, Yufei
;
Voorhees, Clay M.
;
Chen, Lin
;
Chiang, Jeongwen
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 260-276
Persistent link: https://www.econbiz.de/10013364282
Saved in:
4
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
5
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
6
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
7
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
8
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
9
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
10
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
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