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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~person:"Wieseke, Jan"
~subject:"Beziehungsmarketing"
~subject:"Markenführung"
~subject:"Perception"
~subject:"Wahrnehmung"
~subject:"Wechselverhalten"
~type_genre:"Article in journal"
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Search: "Customer relationship management"
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| 19 applied filters
Year of publication
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Subject
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Beziehungsmarketing
Markenführung
Perception
Wahrnehmung
Wechselverhalten
Relationship marketing
23
Consumer behaviour
12
Konsumentenverhalten
12
Customer satisfaction
10
Kundenzufriedenheit
10
Dienstleistungsqualität
5
Service quality
5
Customer integration
4
Einzelhandel
4
Kundenintegration
4
Retail trade
4
Salespeople
3
USA
3
United States
3
Verkaufspersonal
3
Willingness to pay
3
Zahlungsbereitschaftsanalyse
3
customer satisfaction
3
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Automation
2
Automatisierung
2
Brand management
2
Customer relationships
2
Dienstleistungssektor
2
Employee retention
2
Job satisfaction
2
Mitarbeiterbindung
2
Service industry
2
Switching behaviour
2
Switching costs
2
Work behaviour
2
customer loyalty
2
AI
1
Activation theory
1
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Online availability
All
Undetermined
11
Type of publication
All
Article
22
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
23
Aufsatzsammlung
1
Language
All
English
23
Author
All
Blut, Markus
Brady, Michael K.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Wieseke, Jan
Han, Heesup
17
Kumar, V.
11
Grewal, Dhruv
10
Hyun, Sunghyup Sean
9
Palmatier, Robert W.
9
Homburg, Christian
7
Kim, Wansoo
7
Lemon, Katherine N.
7
Verhoef, Peter C.
7
Neslin, Scott A.
6
Houston, Mark B.
5
Kumar, Vikas
5
Ruyter, Ko de
5
Yu, Jongsik
5
Fang, Eric
4
Grewal, Rajdeep
4
Grégoire, Yany
4
Hult, G. Tomas M.
4
Kim, Insin
4
Lilien, Gary L.
4
Pauwels, Koen
4
Reinartz, Werner J.
4
Roggeveen, Anne L.
4
Voorhees, Clay M.
4
Wong, IpKin Anthony
4
Ahn, Jiseon
3
Alavi, Sascha
3
Auh, Seigyoung
3
Chua, Bee-Lia
3
Cronin, J. J.
3
Dant, Rajiv P.
3
Eggert, Andreas
3
Fornell, Claes
3
Gustafsson, Anders
3
Haumann, Till
3
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Published in...
All
Journal of marketing
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
Journal of the Academy of Marketing Science
9
Journal of business research : JBR
7
Journal of service research : JSR
7
Tourism management : research, policies, practice
6
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
Marketing letters : a journal of research in marketing
3
European journal of marketing : EJM
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of business economics : JBE
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
The journal of personal selling & sales management : JPSSM
2
The journal of services marketing
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
International Journal of Hospitality and Event Management
1
Journal of marketing management : MM
1
Journal of personal selling & sales management
1
Journal of retailing and consumer services
1
MIT sloan management review
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
Schmalenbach business review : sbr
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Tourism review : the official journal of the AIEST
1
Tourismus-Journal : Zeitschrift für tourismuswissenschaftliche Forschung und Praxis
1
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All
ECONIS (ZBW)
23
Showing
1
-
10
of
23
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articles prioritized
date (newest first)
date (oldest first)
1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
4
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
5
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
6
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
7
Drown or blossom? : the impact of perceived chronic time pressure on retail salespeople's performance and customer-salesperson relationships
Ryari, Hanaa
;
Alavi, Sascha
;
Wieseke, Jan
- In:
Journal of retailing
97
(
2021
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10012648989
Saved in:
8
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
9
I'll be watching you : shoppers' reactions to perceptions of being watched by employees
Esmark, Carol L.
;
Noble, Stephanie M.
;
Breazeale, Michael J.
- In:
Journal of retailing
93
(
2017
)
3
,
pp. 336-349
Persistent link: https://www.econbiz.de/10011744852
Saved in:
10
Self-congruity and flow as antecedents of attitude and loyalty towards a theme park brand
Fu, Xiaoxiao
;
Kang, Juhee
;
Tasci, Asli
- In:
Journal of travel and tourism marketing
34
(
2017
)
9
,
pp. 1261-1273
Persistent link: https://www.econbiz.de/10011759016
Saved in:
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