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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"Market : review for marketing theory and practice"
~subject:"Customer value"
~subject:"Salespeople"
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Search: "Customer relationship management"
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Customer value
Salespeople
Beziehungsmarketing
258
Relationship marketing
258
Consumer behaviour
109
Konsumentenverhalten
109
Customer satisfaction
72
Kundenzufriedenheit
72
Dienstleistungsqualität
68
Service quality
68
Lieferantenmanagement
32
Supplier relationship management
32
Kundenwert
27
Dienstleistungssektor
24
Service industry
24
Customer service
23
Kundenservice
23
Customer integration
22
Kundenintegration
22
Social Web
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Social web
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Verkaufspersonal
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USA
21
United States
21
Beschwerdemanagement
18
Brand management
18
Complaint management
18
Markenführung
18
Viral marketing
16
Virales Marketing
16
relationship marketing
16
Marketing management
15
Marketingmanagement
15
customer satisfaction
15
Arbeitsverhalten
14
Confidence
14
Dienstleistung
14
Services
14
Vertrauen
14
Work behaviour
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48
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49
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49
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Kumar, V.
6
Homburg, Christian
3
Verhoef, Peter C.
3
Brown, Tom
2
Hardie, Bruce G. S.
2
Neslin, Scott A.
2
Rapp, Adam A.
2
Reinartz, Werner J.
2
Ruyter, Ko de
2
Schmitz, Christian
2
Sweeney, Jillian C.
2
Wieseke, Jan
2
Wiesel, Thorsten
2
Agnihotri, Raj
1
Ahearne, Michael
1
Aksoy, Lerzan
1
Alavi, Sascha
1
Alexander, Matthew
1
Altman, Daniel
1
Andzulis, James "Mick"
1
Ardyan, Eliya
1
Arnold, Todd
1
Arnold, Todd J.
1
Ballings, Michel
1
Barnes, Donald C.
1
Bartholomew, Darrell E.
1
Bauer, András
1
Bhattacharya, C. B.
1
Bijmolt, Tammo H. A.
1
Black, William C.
1
Blazevic, Vera
1
Block, Frank
1
Bock, Dora E.
1
Boichuk, Jeffrey P.
1
Bolander, Willy
1
Bolton, Ruth N.
1
Bornemann, Torsten
1
Brady, Michael
1
Brady, Michael K.
1
Brodie, Roderick J.
1
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Published in...
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Journal of marketing
Journal of service research : JSR
Market : review for marketing theory and practice
Industrial marketing management : the international journal for industrial and high-tech firms
99
Journal of business research : JBR
73
Journal of retailing and consumer services
49
The journal of personal selling & sales management : JPSSM
40
Journal of the Academy of Marketing Science
37
The journal of business & industrial marketing
36
International journal of hospitality management
23
The service industries journal
21
Journal of strategic marketing
18
SpringerLink / Bücher
18
The journal of services marketing
18
Journal of personal selling & sales management
17
Gabler Edition Wissenschaft
16
Handbook of research on customer equity in marketing
14
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
13
Journal of service management
13
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
13
Journal of creating value
12
Business horizons
11
International journal of contemporary hospitality management
11
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
11
Journal of retailing
11
European journal of marketing : EJM
10
Journal of business-to-business marketing
10
Journal of marketing research : JMR
10
Journal of service research
10
Marketing intelligence & planning
10
The journal of product & brand management
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
9
Service business
9
Springer eBook Collection / Business and Economics
9
Technological forecasting & social change : an international journal
9
The international journal of bank marketing : IJBM
9
Tourism management : research, policies, practice
9
International journal of electronic customer relationship management : IJECRM
8
Journal of business ethics : JOBE
8
Journal of financial services marketing : JFSM
8
Journal of marketing analytics : JMA
8
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ECONIS (ZBW)
49
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49
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date (oldest first)
1
How physical stores enhance customer value : the importance of product inspection depth
Zhang, Jonathan Z.
;
Chang, Chun-Wei
;
Neslin, Scott A.
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 166-185
Persistent link: https://www.econbiz.de/10013258823
Saved in:
2
Understanding the impact of relationship disruptions
Schmitz, Christian
;
Frieß, Maximilian
;
Alavi, Sascha
; …
- In:
Journal of marketing
84
(
2020
)
1
,
pp. 66-87
Persistent link: https://www.econbiz.de/10012176435
Saved in:
3
Investigating the impact of salespersons' use of technology and social media on their customer relationship performance in B2B settings
Gáti, Mirkó
;
Mitev, Ariel
;
Bauer, András
- In:
Market : review for marketing theory and practice
30
(
2018
)
2
,
pp. 165-176
Persistent link: https://www.econbiz.de/10011994843
Saved in:
4
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
5
The role of marketer-generated content in customer engagement marketing
Meire, Matthijs
;
Hewett, Kelly
;
Ballings, Michel
;
Kumar, V.
- In:
Journal of marketing
83
(
2019
)
6
,
pp. 21-42
Persistent link: https://www.econbiz.de/10012176245
Saved in:
6
Factors that influence the relationship between customer information quality and salesperson performance
Udayana, Ida Bagus Nyoman
;
Prayekti
;
Ardyan, Eliya
- In:
Market : review for marketing theory and practice
31
(
2019
)
2
,
pp. 187-207
Persistent link: https://www.econbiz.de/10012160305
Saved in:
7
Sales representative departures and customer reassignment strategies in business-to-business markets
Shi, Huanhuan
;
Sridhar, Shrihari
;
Grewal, Rajdeep
; …
- In:
Journal of marketing
81
(
2017
)
2
,
pp. 25-44
Persistent link: https://www.econbiz.de/10011697520
Saved in:
8
Salesperson solution involvement and sales performance : the contingent role of supplier firm and customer-supplier relationship characteristics
Panagopoulos, Nikolaos G.
;
Rapp, Adam A.
;
Ogilvie, …
- In:
Journal of marketing
81
(
2017
)
4
,
pp. 144-164
Persistent link: https://www.econbiz.de/10011734912
Saved in:
9
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
10
A theory of customer valuation : concepts, metrics, strategy, and implementation
Kumar, V.
- In:
Journal of marketing
82
(
2018
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10011804063
Saved in:
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