//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of marketing"
~isPartOf:"The journal of personal selling & sales management : JPSSM"
~person:"Alavi, Sascha"
~person:"Falk, Tomas"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Kundenmanagement"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
5
Relationship marketing
5
Consumer behaviour
3
Konsumentenverhalten
3
Preismanagement
2
Pricing strategy
2
Salespeople
2
Selling
2
Verkauf
2
Verkaufspersonal
2
personal selling
2
Agency theory
1
Arbeitsverhalten
1
B-to-B-Marketing
1
Business-to-business marketing
1
Customer service
1
Emotion
1
Europa
1
Europe
1
Kundenservice
1
Leistungsmotivation
1
Low-cost strategy
1
Motivation
1
Negotiations
1
Niedrigpreisstrategie
1
Personality psychology
1
Persönlichkeitspsychologie
1
Preisdifferenzierung
1
Price discrimination
1
Prinzipal-Agent-Theorie
1
Rabatt
1
Rebate
1
Sales promotion
1
Verhandlungen
1
Verkaufsförderung
1
Willingness to pay
1
Work behaviour
1
Work motivation
1
Zahlungsbereitschaftsanalyse
1
business-to-business marketing
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Alavi, Sascha
Falk, Tomas
Palmatier, Robert W.
10
Kumar, V.
9
Homburg, Christian
7
Wieseke, Jan
6
Fang, Eric
4
Grewal, Rajdeep
4
Agnihotri, Raj
3
Ahearne, Michael
3
Brown, Gene
3
Chakrabarty, Subhra
3
Evans, Kenneth R.
3
Fornell, Claes
3
Friend, Scott B.
3
Habel, Johannes
3
Haws, Kelly L.
3
Houston, Mark B.
3
Jaramillo, Fernando
3
Johnson, Jeff S.
3
Lam, Son K.
3
Lilien, Gary L.
3
Neslin, Scott A.
3
Rapp, Adam
3
Ruyter, Ko de
3
Schmitz, Christian
3
Tanner, John F.
3
Verhoef, Peter C.
3
Barnes, Donald C.
2
Bleier, Alexander
2
Bolander, Willy
2
Bornemann, Torsten
2
Dant, Rajiv P.
2
Eggert, Andreas
2
Evanschitzky, Heiner
2
Fader, Peter
2
Ferraro, Rosellina
2
Ganesan, Shankar
2
Grewal, Dhruv
2
Hamilton, Ryan
2
more ...
less ...
Published in...
All
Journal of marketing
The journal of personal selling & sales management : JPSSM
Journal of the Academy of Marketing Science
3
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
3
Journal of business research : JBR
2
Journal of personal selling & sales management : JPSSM
2
Journal of service research : JSR
2
Academy of Management journal : AMJ
1
Dienstleistungsmarketing
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of retailing
1
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
1
more ...
less ...
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding the impact of relationship disruptions
Schmitz, Christian
;
Frieß, Maximilian
;
Alavi, Sascha
; …
- In:
Journal of marketing
84
(
2020
)
1
,
pp. 66-87
Persistent link: https://www.econbiz.de/10012176435
Saved in:
2
The risky side of inspirational appeals in personal selling : when do customers infer ulterior salesperson motives?
Alavi, Sascha
;
Habel, Johannes
;
Schmitz, Christian
; …
- In:
The journal of personal selling & sales management : JPSSM
38
(
2018
)
3
,
pp. 323-343
Persistent link: https://www.econbiz.de/10011963039
Saved in:
3
Relational price discounts : consumers' metacognitions and nonlinear effects of initial discounts on customer retention
Rio Olivares, M. J. del
;
Wittkowski, Kristina
;
Aspara, …
- In:
Journal of marketing
82
(
2018
)
1
,
pp. 115-131
Persistent link: https://www.econbiz.de/10011804107
Saved in:
4
Willing to pay more, eager to pay less : the role of customer loyalty in price negotiations
Wieseke, Jan
;
Alavi, Sascha
;
Habel, Johannes
- In:
Journal of marketing
78
(
2014
)
6
,
pp. 17-37
Persistent link: https://www.econbiz.de/10010463462
Saved in:
5
Principles and principals : do customer stewardship and agency control compete or complement when shaping frontline employee behavior?
Scheper, Jeroen
;
Falk, Tomas
;
Ruyter, Ko de
;
Jong, Ad de
; …
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 1-20
Persistent link: https://www.econbiz.de/10009670272
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->