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~isPartOf:"Total quality management & business excellence"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
123
Service quality
123
Customer satisfaction
71
Kundenzufriedenheit
71
Quality management
44
Qualitätsmanagement
44
service quality
34
Beziehungsmarketing
33
Relationship marketing
33
Higher education institution
30
Hochschule
30
Consumer behaviour
27
Konsumentenverhalten
27
Students
26
Studierende
26
Product quality
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Produktqualität
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Gesundheitsversorgung
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Health care
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higher education
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Krankenhaus
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Studium
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University education
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customer satisfaction
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student satisfaction
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Gesundheitswesen
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Health care system
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Measurement
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Messung
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SERVQUAL
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healthcare
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Emotion
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Fuzzy sets
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Fuzzy-Set-Theorie
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Dienstleistungssektor
6
Service industry
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perceived service quality
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Customer service
5
Hotel industry
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123
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Antony, Jiju
6
Marimon, Frederic
6
Cudney, Elizabeth A.
5
Mas-Machuca, Marta
4
Park, Sang-June
3
Yi, Youjae
3
Bastida, Ramon
2
Berbegal-Mirabent, Jasmina
2
Butt, Muhammad Mohsin
2
El Alfy, Shahira
2
Gremyr, Ida
2
Jayaraman, Raja
2
Koc, Erdogan
2
Lee, Yeong-Ran
2
Liao, Shu-Hsien
2
Lin, Shu-Ping
2
Llach, Josep
2
Materla, Tejaswi
2
Prasher, Ajay
2
Sharif, Khurram
2
Singh, Ajwinder
2
Swarnakar, Vikas
2
Wei, Jiahua
2
Abdelmaaboud, Abdelhamid K.
1
Abrao, Ana Gloria
1
Abu Khait, Rawan
1
Abukari, Abdulai
1
Acar, Eylem
1
Adams, Matilda
1
Adeola, Ogechi
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Ahmad, Hafiz Mushtaq
1
Ahmad, Mansoor
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Ahmed, Masood
1
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Akahome, Joy Eghonghon
1
Akdere, Mesut
1
Akhtar, Farheen
1
Alam, Muhammad
1
Albuquerque, André Philippi Gonzaga de
1
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Journal of marketing for higher education
Total quality management & business excellence
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
92
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
123
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1
Selling lemons? : the relationship between learning and teaching information on university programme web pages and future students' course satisfaction
Hosein, Anesa
;
Rao, Namrata
- In:
Journal of marketing for higher education
33
(
2023
)
1
,
pp. 124-141
Persistent link: https://www.econbiz.de/10014286249
Saved in:
2
Manufacturing quality assessment in the Industry 4.0 era : a review
Markatos, Nikolaos G.
;
Mousavi, Alireza
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1655-1681
Persistent link: https://www.econbiz.de/10014369717
Saved in:
3
Process quality indices : new metrics for process quality capability with zero-loss baseline
Xiong, Xinjia
;
Feng, Yongchang
- In:
Total quality management & business excellence
33
(
2022
)
9
,
pp. 975-993
Persistent link: https://www.econbiz.de/10013352636
Saved in:
4
Antecedents and consequences of students' attitudes towards internationally accredited business schools : a signalling theory perspective
Butt, Muhammad Mohsin
;
Huisman, Jeroen
;
Hussain, Dildar
; …
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014566925
Saved in:
5
Customer service quality, emotional brand attachment and customer citizenship behaviors : findings from an emerging higher education market
Sharif, Khurram
;
Lemine, Mouna Sidi
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 18-43
Persistent link: https://www.econbiz.de/10014566927
Saved in:
6
The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty
Ali, Mazhar
;
Amir, Huma
;
Ahmed, Masood
- In:
Journal of marketing for higher education
34
(
2024
)
1
,
pp. 201-222
Persistent link: https://www.econbiz.de/10014566956
Saved in:
7
Quantitative analysis of the publication trends in four decades of SERVQUAL research : a bibliometric approach
Oh, Dong-Geun
;
Elango, B.
- In:
Total quality management & business excellence
35
(
2024
)
1/2
,
pp. 297-319
Persistent link: https://www.econbiz.de/10014513355
Saved in:
8
How place quality brands improve product quality : a perspective on advanced standards leading technological innovation
Zheng, Hao
;
Sun, Yefang
;
Zhang, Yueyi
;
Lu, Chenyuan
- In:
Total quality management & business excellence
35
(
2024
)
11/12
,
pp. 1212-1232
Persistent link: https://www.econbiz.de/10015048920
Saved in:
9
Re-patronage on chain stores : mediating and moderating role of customer engagement and experiential value
Liao, Shu-Hsien
;
Hu, Da-Chian
;
Hou, Szu-Yu
- In:
Total quality management & business excellence
35
(
2024
)
9/10
,
pp. 1076-1097
Persistent link: https://www.econbiz.de/10015048892
Saved in:
10
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
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