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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Journal of marketing research : JMR"
~isPartOf:"Journal of service research : JSR"
~subject:"Kundenzufriedenheit"
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Search: subject:"IMPLEMENTATION"
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Kundenzufriedenheit
Marketing management
167
Marketingmanagement
167
Consumer behaviour
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22
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15
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Auh, Seigyoung
1
Boyd, D. Eric
1
Chandrashekaran, Murali
1
Chandy, Rajesh K.
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Citrin, Alka V.
1
Cunha, Marcus
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Eisingerich, Andreas B
1
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Journal of marketing management : MM
Journal of marketing research : JMR
Journal of service research : JSR
Journal of business research : JBR
9
Journal of strategic marketing
7
Journal of the Academy of Marketing Science
7
Journal of retailing and consumer services
6
Asia Pacific journal of marketing and logistics
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
The journal of business & industrial marketing
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
European journal of marketing : EJM
3
International journal of contemporary hospitality management
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
SpringerLink / Bücher
3
The international journal of bank marketing : IJBM
3
European journal of marketing
2
Expert journal of marketing
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
2
International journal of business and globalisation : IJBG
2
International journal of economic research
2
International journal of hospitality management
2
International journal of markets and business systems
2
International journal of quality & reliability management
2
International journal of retail & distribution management
2
International journal of services and operations management : IJSOM
2
International review on public and non-profit marketing
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of air transport management
2
Journal of economics and business research
2
Journal of marketing
2
Marketing letters : a journal of research in marketing
2
Problems and perspectives in management : PPM ; international research journal
2
Service business
2
Services marketing quarterly
2
Vision : the journal of business perspective
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
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ECONIS (ZBW)
6
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1
Acta non verba? : the role of customer participation and word of mouth in the relationship between service firms' customer satisfaction and sales performance
Eisingerich, Andreas B
;
Auh, Seigyoung
;
Merlo, Omar
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 40-53
Persistent link: https://www.econbiz.de/10010356889
Saved in:
2
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
3
Bridging the gap between employees and customers
Oajkey, James L.
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1094-1113
Persistent link: https://www.econbiz.de/10009615218
Saved in:
4
Customer brand personality perception : a taxonomic analysis
Ivens, Bjoern
;
Valta, Katharina S.
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1062-1093
Persistent link: https://www.econbiz.de/10009615221
Saved in:
5
When do chief marketing officers affect firm value? : a customer power explanation
Boyd, D. Eric
;
Chandy, Rajesh K.
;
Cunha, Marcus
- In:
Journal of marketing research : JMR
47
(
2010
)
6
,
pp. 1162-1176
Persistent link: https://www.econbiz.de/10008796495
Saved in:
6
Customer satisfaction heterogeneity and shareholder value
Grewal, Rajdeep
;
Chandrashekaran, Murali
;
Citrin, Alka V.
- In:
Journal of marketing research : JMR
47
(
2010
)
4
,
pp. 612-626
Persistent link: https://www.econbiz.de/10009234932
Saved in:
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