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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Management decision : MD"
~subject:"Kundenservice"
~type_genre:"Aufsatz in Zeitschrift"
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Kundenservice
Customer value
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Cheung, Fung Yi Millissa
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To, Wai Ming
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Journal of marketing management : MM
Management decision : MD
Journal of retailing and consumer services
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Manufacturing & service operations management : M & SOM
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ECONIS (ZBW)
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A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
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2
Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
53
(
2015
)
1
,
pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
Saved in:
3
Interpreting value in the customer service experience using customer-dominant logic
Tynan, Caroline
;
McKechnie, Sally
;
Hartley, Stephanie
- In:
Journal of marketing management : MM
30
(
2014
)
9/10
,
pp. 1058-1081
Persistent link: https://www.econbiz.de/10010411295
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