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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Service business"
~subject:"Consumer behaviour"
~subject:"Kundenzufriedenheit"
~subject:"Marketing management"
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Consumer behaviour
Kundenzufriedenheit
Marketing management
Beziehungsmarketing
162
Relationship marketing
162
Konsumentenverhalten
71
Customer satisfaction
53
Dienstleistungsqualität
50
Service quality
50
Customer integration
28
Kundenintegration
28
Brand image
19
Markenimage
19
Lieferantenmanagement
17
Social Web
17
Social web
17
Supplier relationship management
17
Brand management
16
Markenführung
16
Beschwerdemanagement
15
Complaint management
15
Emotion
15
Betriebliche Wertschöpfung
13
Customer value
13
Kundenwert
13
Marketingmanagement
13
Value creation
13
Confidence
11
Customer service
11
Internet marketing
11
Kundenservice
11
Online-Marketing
11
Satisfaction
11
Vertrauen
11
Customer participation
9
Dienstleistungssektor
8
Einzelhandel
8
Online retailing
8
Online-Handel
8
Retail trade
8
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Article
105
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106
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106
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3
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3
Collection of articles of several authors
1
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106
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Conduit, Jodie
2
Dessart, Laurence
2
Hart, Cathy
2
Hewer, Paul
2
Hollebeek, Linda D.
2
Joo, Jaehun
2
Le Nguyen Hau
2
Malthouse, Edward C.
2
Matanda, Margaret Jekanyika
2
Melero-Polo, Iguácel
2
Pham Ngoc Thuy
2
Terblanche, Nic S.
2
Uncles, Mark D.
2
Yagil, Dana
2
Aa, Zanna van der
1
Abdelmaaboud, Abdelhamid K.
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Attmann, Julianne
1
Back, Ki-Joon
1
Balaji, M. S.
1
Bali, Zsofia
1
Baron, Steve
1
Becker, Marc
1
Bideh, Alireza Ziaei
1
Bigné Alcañiz, J. Enrique
1
Bloemer, Johanna M.
1
Boshoff, Christo
1
Bowden, Jana
1
Braun, Jakob
1
Breitsohl, Jan Christian
1
Bridson, Kerrie
1
Brodie, Ronderick J.
1
Brownlie, Douglas
1
Cadogan, John W.
1
Calder, Bobby J.
1
Cambra Fierro, Jesús J.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
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Journal of marketing management : MM
Service business
Journal of retailing and consumer services
510
Journal of business research : JBR
430
International journal of hospitality management
215
The journal of services marketing
163
Industrial marketing management : the international journal for industrial and high-tech firms
123
Journal of strategic marketing
104
The journal of product & brand management
103
The service industries journal
103
Journal of the Academy of Marketing Science
98
Journal of hospitality marketing & management
94
The journal of brand management : an international journal
90
Cogent business & management
89
International journal of contemporary hospitality management
88
Journal of travel and tourism marketing
88
Psychology & marketing
83
Asia Pacific journal of marketing and logistics
82
Tourism management : research, policies, practice
76
Journal of retailing
75
European journal of marketing : EJM
71
Journal of service management
71
Journal of marketing
70
SpringerLink / Bücher
69
Journal of service research : JSR
68
The journal of business & industrial marketing
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
65
The international review of retail, distribution and consumer research
61
Marketing intelligence & planning
60
Services marketing quarterly
60
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of retail & distribution management
56
International journal of electronic customer relationship management : IJECRM
54
International journal of internet marketing and advertising : IJIMA
54
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
53
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
51
The international journal of bank marketing : IJBM
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
48
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
47
International journal of retail and distribution management
43
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ECONIS (ZBW)
106
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106
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1
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Tomazelli, Joana Boesche
;
Rohden, Simoni F.
;
Espartel, …
- In:
Service business
18
(
2024
)
1
,
pp. 133-159
Persistent link: https://www.econbiz.de/10014504746
Saved in:
2
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
3
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
4
The effect of subscription relational bond on customer engagement and stickiness in podcast : the moderating role of social connectedness
Chen, Yu Hsin
;
Keng, Ching-Jui
- In:
Service business
17
(
2023
)
3
,
pp. 723-745
Persistent link: https://www.econbiz.de/10014333856
Saved in:
5
Doing good for good : how does corporate social responsibility drive customer citizenship behavior? : the mediation of engagement, trust, and identification
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
17
(
2023
)
4
,
pp. 937-962
Persistent link: https://www.econbiz.de/10014504674
Saved in:
6
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
7
COVID-19 preventive measures and restaurant customers’ intention to dine out : the role of brand trust and perceived risk
Wei, Chunhao
;
Chen, Han
;
Lee, Yee Ming
- In:
Service business
16
(
2022
)
3
,
pp. 581-600
Persistent link: https://www.econbiz.de/10013459464
Saved in:
8
The quality of physical-electronic hybrid services and its impact on customer loyalty
Shen, Pengyi
;
Ma, Zecong
- In:
Service business
16
(
2022
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10013459532
Saved in:
9
Company websites and mobile apps versus social media : which service experience creates more customer value for online travel agencies?
Chen, Ja-Shen
;
Kamalanon, Piyanoot
;
Janupiboon, Thanyamai P.
- In:
Service business
16
(
2022
)
4
,
pp. 1081-1110
Persistent link: https://www.econbiz.de/10013459534
Saved in:
10
Impact of managerial control on the relationship between customer incivility and frontline employees' up-selling behavior
Hur, Won-Moo
;
Moon, Tae Won
;
Kim, Minsung
- In:
Service business
15
(
2021
)
4
,
pp. 639-665
Persistent link: https://www.econbiz.de/10012794103
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