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~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~person:"Palmer, Adrian"
~subject:"Customer satisfaction"
~subject:"Marketingmanagement"
~subject:"Relationship marketing"
~subject:"emotions"
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Journal of marketing management : MM
The service industries journal
Journal of customer behaviour
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Primary and secondary effects of emotions on behavioural intention of theatre clients
Palmer, Adrian
;
Koenig-Lewis, Nicole
- In:
Journal of marketing management : MM
26
(
2010
)
13/14
,
pp. 1201-1217
Persistent link: https://www.econbiz.de/10008810717
Saved in:
2
Experiential values over time - a comparison of measures of satisfaction and emotion
Koenig-Lewis, Nicole
;
Palmer, Adrian
- In:
Journal of marketing management : MM
24
(
2008
)
1/2
,
pp. 69-85
Persistent link: https://www.econbiz.de/10003677984
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