Experiential values over time - a comparison of measures of satisfaction and emotion
Year of publication: |
2008
|
---|---|
Authors: | Koenig-Lewis, Nicole ; Palmer, Adrian |
Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 645971-7. - Vol. 24.2008, 1/2, p. 69-85
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Emotion | Messung | Measurement | Marktforschung | Market research |
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