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~isPartOf:"Journal of marketing management : MM"
~subject:"Customer satisfaction"
~subject:"Supplier relationship management"
~type:"article"
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Search: subject_exact:"Customer orientation"
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Customer satisfaction
Supplier relationship management
Beziehungsmarketing
80
Relationship marketing
80
Consumer behaviour
30
Konsumentenverhalten
30
Brand image
14
Customer integration
14
Kundenintegration
14
Markenimage
14
Brand management
11
Kundenzufriedenheit
11
Markenführung
11
Marketing management
10
Marketingmanagement
10
Internet marketing
9
Online-Marketing
9
Social Web
9
Social web
9
Dienstleistungsqualität
8
Service quality
8
Customer value
6
Kundenwert
6
Lieferantenmanagement
6
USA
6
United States
6
Anthropologie
5
Anthropology
5
Beschwerdemanagement
5
Betriebliche Wertschöpfung
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Brand loyalty
5
Complaint management
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Emotion
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Großbritannien
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Markentreue
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United Kingdom
5
Value creation
5
co-creation
4
customer experience
4
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Article in journal
16
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16
Conference paper
1
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1
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English
16
Author
All
Baumann, Jasmin
1
Boshoff, Christo
1
Bowden, Jana
1
Carlson, Jamie
1
Cayla, Julien
1
Christodoulides, George
1
Coelho, Filipe
1
Cova, Bernard
1
Díaz Martín, Ana María
1
El-Manstrly, Dahlia
1
Evanschitzky, Heiner
1
Frow, Penelope
1
Gabbott, Mark
1
Harrison, Tina
1
Hollebeek, Linda D.
1
Holzmüller, Hartmut H.
1
Johnson, Lester W.
1
Khanyapuss Punjaisri
1
Le Meunier-FitzHugh, Kenneth
1
Leckie, Civilai
1
Maltese, Lionel
1
Michaelidou, Nina
1
Naumann, Kay
1
Nyadzayo, Munyaradzi
1
Qiu, Tianjiao
1
Rahman, Mohammad Mafizur
1
Richard, James E.
1
Rosenberger, Philip J.
1
Rudd, John
1
Sharma, Narendra K.
1
Sousa, Carlos M. P.
1
Srivastava, Kavita
1
Suárez Álvarez, Leticia
1
Terblanche, Nic S.
1
Theron, Edwin
1
Vázquez Casielles, Rodolfo
1
Zhang, Annie
1
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Journal of marketing management : MM
Journal of retailing and consumer services
266
Industrial marketing management : the international journal for industrial and high-tech firms
229
Journal of business research : JBR
218
International journal of hospitality management
142
The journal of services marketing
124
The journal of business & industrial marketing
116
The service industries journal
72
Journal of hospitality marketing & management
66
Journal of travel and tourism marketing
62
International journal of contemporary hospitality management
56
Journal of strategic marketing
54
Tourism management : research, policies, practice
53
Cogent business & management
52
Journal of the Academy of Marketing Science
52
Services marketing quarterly
51
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Journal of service research : JSR
49
Service business
48
Asia Pacific journal of marketing and logistics
42
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
42
Journal of service management
42
Journal of business-to-business marketing
41
Journal of marketing
41
The international journal of bank marketing : IJBM
39
The TQM journal : the international review of organizational improvement
35
International journal of electronic customer relationship management : IJECRM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
32
Psychology & marketing
32
Journal of service research
29
European journal of marketing : EJM
28
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
28
Total quality management & business excellence
28
Marketing intelligence & planning
26
Journal of retailing
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
International journal of electronic marketing and retailing : IJEMR
24
The international review of retail, distribution and consumer research
24
International journal of quality and service sciences
23
Journal of Asian finance, economics and business : JAFEB
22
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ECONIS (ZBW)
16
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16
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1
Dependence concentration and fairness perceptions in asymmetric supplier-buyer relationships
Qiu, Tianjiao
- In:
Journal of marketing management : MM
34
(
2018
)
3/4
,
pp. 395-419
Persistent link: https://www.econbiz.de/10011883396
Saved in:
2
Exploring the relationship between individual values and the customer orientation of front-line employees
Sousa, Carlos M. P.
;
Coelho, Filipe
- In:
Journal of marketing management : MM
29
(
2013
)
15/16
,
pp. 1653-1679
Persistent link: https://www.econbiz.de/10010235028
Saved in:
3
Antecedents of consumer brand engagement and brand loyalty
Leckie, Civilai
;
Nyadzayo, Munyaradzi
;
Johnson, Lester W.
- In:
Journal of marketing management : MM
32
(
2016
)
5/6
,
pp. 558-578
Persistent link: https://www.econbiz.de/10011483114
Saved in:
4
Understanding communal and individual customer experiences in group-oriented event tourism : an activity theory perspective
Carlson, Jamie
;
Rahman, Mohammad Mafizur
;
Rosenberger, …
- In:
Journal of marketing management : MM
32
(
2016
)
9/10
,
pp. 900-925
Persistent link: https://www.econbiz.de/10011612533
Saved in:
5
Making value co-creation a reality : exploring the co-creative value processes in customer-salesperson interaction
Baumann, Jasmin
;
Le Meunier-FitzHugh, Kenneth
- In:
Journal of marketing management : MM
31
(
2015
)
3/4
,
pp. 289-316
Persistent link: https://www.econbiz.de/10010512567
Saved in:
6
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
7
A critical examination of service loyalty measures
El-Manstrly, Dahlia
;
Harrison, Tina
- In:
Journal of marketing management : MM
29
(
2013
)
15/16
,
pp. 1834-1861
Persistent link: https://www.econbiz.de/10010235007
Saved in:
8
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
Saved in:
9
Party time : recreation rituals in the world of B2B
Cayla, Julien
;
Cova, Bernard
;
Maltese, Lionel
- In:
Journal of marketing management : MM
29
(
2013
)
11/12
,
pp. 1394-1421
Persistent link: https://www.econbiz.de/10010209625
Saved in:
10
Consumer attitude towards brand-extension incongruity : the moderating role of need for cognition and need for change
Srivastava, Kavita
;
Sharma, Narendra K.
- In:
Journal of marketing management : MM
28
(
2012
)
5/6
,
pp. 652-675
Persistent link: https://www.econbiz.de/10009558871
Saved in:
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