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~isPartOf:"Journal of marketing management : MM"
~subject:"Kundenzufriedenheit"
~subject:"emotions"
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Kundenzufriedenheit
emotions
Emotion
31
Consumer behaviour
17
Konsumentenverhalten
17
Anthropologie
6
Anthropology
6
Beziehungsmarketing
6
Relationship marketing
6
Advertising effects
5
Customer satisfaction
5
Großbritannien
5
United Kingdom
5
Werbewirkung
5
Market research
4
Marketing management
4
Marketingmanagement
4
Marktforschung
4
Animals
3
Dienstleistungsqualität
3
Service quality
3
Tiere
3
Advertising
2
Cognition
2
Einkaufszentrum
2
Frauen
2
Fundraising
2
Innovation
2
Innovation management
2
Innovationsmanagement
2
Kognition
2
Ladengestaltung
2
Shopping center
2
Social Web
2
Social web
2
Spielwaren
2
Store design
2
Toys
2
Viral marketing
2
Virales Marketing
2
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Type of publication
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Article
8
Type of publication (narrower categories)
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Article in journal
8
Aufsatz in Zeitschrift
8
Language
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English
8
Author
All
Koenig-Lewis, Nicole
2
Palmer, Adrian
2
Antonetti, Paolo
1
Baines, Paul
1
Baker, Julie
1
Conhoto, Ana Isabel
1
Daunt, Kate L.
1
Gregory-Smith, Diana
1
Harris, Lloyd C.
1
Kim, Jung-hwan
1
Padmanabhan, Yuvray
1
Runyan, Rodney
1
Smith, Andrew
1
Walker, Lorna
1
White, Christopher J.
1
Winklhofer, Heidi
1
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Published in...
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Journal of marketing management : MM
International journal of hospitality management
51
Journal of business research : JBR
26
Journal of travel and tourism marketing
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Journal of retailing and consumer services
23
Journal of hospitality marketing & management
22
The journal of services marketing
19
Psychology & marketing
15
International journal of contemporary hospitality management
13
Tourism management : research, policies, practice
13
Tourism management perspectives : TMP
13
The service industries journal
12
Services marketing quarterly
10
Games
9
Human relations : towards the integration of the social sciences
9
Journal of service research : JSR
9
Service business
9
Discussion paper / Tinbergen Institute
8
Discussion paper series / IZA
8
Journal of service theory and practice : JSTP
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Entrepreneurship theory and practice : ET&P
7
European journal of marketing : EJM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
CESifo working papers
6
International journal of consumer studies
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of behavioral decision making
6
Journal of service research
6
Journal of the Academy of Marketing Science
6
Administrative Sciences : open access journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of management : JOM
5
Journal of marketing
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
5
Journal of service management
5
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ECONIS (ZBW)
8
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1
From elicitation to consumption : assessing the longitudinal effectiveness of negative emotional appeals in social marketing
Antonetti, Paolo
;
Baines, Paul
;
Walker, Lorna
- In:
Journal of marketing management : MM
31
(
2015
)
9/10
,
pp. 940-969
Persistent link: https://www.econbiz.de/10011405171
Saved in:
2
"We (don't) know how you feel" : a comparative study of automated vs. manual analysis of social media conversations
Conhoto, Ana Isabel
;
Padmanabhan, Yuvray
- In:
Journal of marketing management : MM
31
(
2015
)
9/10
,
pp. 1141-1157
Persistent link: https://www.econbiz.de/10011405216
Saved in:
3
Emotions and dissonance in "ethical" consumption choices
Gregory-Smith, Diana
;
Smith, Andrew
;
Winklhofer, Heidi
- In:
Journal of marketing management : MM
29
(
2013
)
11/12
,
pp. 1201-1223
Persistent link: https://www.econbiz.de/10010209654
Saved in:
4
Exploring the forms of dysfunctional customer behaviour : a study of differences in servicescape and customer disaffection with service
Daunt, Kate L.
;
Harris, Lloyd C.
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 129-153
Persistent link: https://www.econbiz.de/10009488952
Saved in:
5
The mall as bazaar : how kiosks influence consumer shopping behaviour
Runyan, Rodney
;
Kim, Jung-hwan
;
Baker, Julie
- In:
Journal of marketing management : MM
28
(
2012
)
1/2
,
pp. 85-102
Persistent link: https://www.econbiz.de/10009489009
Saved in:
6
The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time
White, Christopher J.
- In:
Journal of marketing management : MM
26
(
2010
)
5/6
,
pp. 381-394
Persistent link: https://www.econbiz.de/10003995599
Saved in:
7
Primary and secondary effects of emotions on behavioural intention of theatre clients
Palmer, Adrian
;
Koenig-Lewis, Nicole
- In:
Journal of marketing management : MM
26
(
2010
)
13/14
,
pp. 1201-1217
Persistent link: https://www.econbiz.de/10008810717
Saved in:
8
Experiential values over time - a comparison of measures of satisfaction and emotion
Koenig-Lewis, Nicole
;
Palmer, Adrian
- In:
Journal of marketing management : MM
24
(
2008
)
1/2
,
pp. 69-85
Persistent link: https://www.econbiz.de/10003677984
Saved in:
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