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~isPartOf:"Journal of marketing management : MM"
~subject:"Kundenzufriedenheit"
~type_genre:"Article in journal"
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Search: subject:"Structural equation model"
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Kundenzufriedenheit
Structural equation model
14
Strukturgleichungsmodell
14
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Beziehungsmarketing
3
Marketing management
3
Marketingmanagement
3
Relationship marketing
3
structural equation modelling
3
Beschwerdemanagement
2
Brand management
2
Complaint management
2
Confidence
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Knowledge transfer
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Markenführung
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Online retailing
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Online-Handel
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Social Web
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Social web
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Vertrauen
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trust
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Arbeitszufriedenheit
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Brand identity
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Business start-up
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China
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Complexity management
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Customer service
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Dienstleistungsqualität
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Efficiency
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Emotion
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Führungsstil
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Großbritannien
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Article in journal
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English
4
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Díaz Martín, Ana María
1
Evanschitzky, Heiner
1
Khanyapuss Punjaisri
1
Oajkey, James L.
1
Reynolds, Nina
1
Rudd, John
1
Ruiz de Maya, Salvador
1
Suárez Álvarez, Leticia
1
Vázquez Casielles, Rodolfo
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Journal of marketing management : MM
International journal of hospitality management
12
The service industries journal
9
Asia Pacific journal of marketing and logistics
7
International journal of services and operations management
7
Tourism management : research, policies, practice
7
European journal of marketing : EJM
6
International journal of productivity and quality management : IJPQM
6
Journal of retailing and consumer services
6
Journal of strategic marketing
6
The journal of services marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
International journal of services, economics and management
5
Quality management journal : QMJ
5
Global business review
4
Total quality management & business excellence
4
Tourism analysis : an interdisciplinary tourism & hospitality journal
4
Benchmarking : an international journal ; BIJ
3
Human systems management : HSM
3
International journal of Indian culture and business management
3
International journal of business excellence : IJBEX
3
International journal of business information systems : IJBIS
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of quality & reliability management
3
Journal of business research : JBR
3
Journal of consumer behaviour : an international research review
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of marketing theory and practice
3
Journal of travel and tourism marketing
3
Research journal of business management
3
The international journal of bank marketing : IJBM
3
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
2
Economic research
2
European business review
2
Global business & economics review
2
IIMB management review
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of internet marketing and advertising : IJIMA
2
International journal of logistics : research and applications
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ECONIS (ZBW)
4
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1
The impact of complexity and perceived difficulty on consumer revisit intentions
Reynolds, Nina
;
Ruiz de Maya, Salvador
- In:
Journal of marketing management : MM
29
(
2013
)
5/6
,
pp. 625-645
Persistent link: https://www.econbiz.de/10009776462
Saved in:
2
Aligning employee service recovery performance with brand values : the role of brand-specific leadership
Khanyapuss Punjaisri
;
Evanschitzky, Heiner
;
Rudd, John
- In:
Journal of marketing management : MM
29
(
2013
)
9/10
,
pp. 981-1006
Persistent link: https://www.econbiz.de/10010194421
Saved in:
3
Bridging the gap between employees and customers
Oajkey, James L.
- In:
Journal of marketing management : MM
28
(
2012
)
9/10
,
pp. 1094-1113
Persistent link: https://www.econbiz.de/10009615218
Saved in:
4
Analysis of the role of complaint management in the context of relationship marketing
Suárez Álvarez, Leticia
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of marketing management : MM
27
(
2011
)
1/2
,
pp. 143-164
Persistent link: https://www.econbiz.de/10008841666
Saved in:
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