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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Services marketing quarterly"
~isPartOf:"The service industries journal"
~person:"Greene, Henry"
~subject:"Beziehungsmarketing"
~subject:"Service quality"
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Beziehungsmarketing
Service quality
Dienstleistungsqualität
2
Relationship marketing
2
Beschwerdemanagement
1
China
1
Comparison
1
Complaint management
1
Consumer behaviour
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Cultural identity
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Customer satisfaction
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Konsumentenverhalten
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Kulturelle Identität
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Service industry
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South Korea
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Südkorea
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USA
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United States
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Vergleich
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cultural difference
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customer education
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information quality
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loyalty
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prior relationship
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service failure
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Greene, Henry
Gilboa, Shaked
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Lin, Wen-bao
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Services marketing quarterly
The service industries journal
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ECONIS (ZBW)
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The impact of customer education on customer loyalty through service quality
Suh, Munshik
;
Greene, Henry
;
Israilov, Baiastan
;
Rho, …
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 261-280
Persistent link: https://www.econbiz.de/10011339263
Saved in:
2
The role of relationships in service failure : a cross-cultural study : United States, China, and Korea
Suh, Munshik
;
Greene, Henry
;
Rho, Taeseok
;
Qi, Qin
- In:
Services marketing quarterly
34
(
2013
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10009778530
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