The role of relationships in service failure : a cross-cultural study : United States, China, and Korea
Munshik Suh; Henry Greene; Taeseok Rho and Qin Qi
| Year of publication: |
2013
|
|---|---|
| Authors: | Suh, Munshik ; Greene, Henry ; Rho, Taeseok ; Qi, Qin |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 34.2013, 3, p. 191-204
|
| Subject: | prior relationship | service failure | cultural difference | China | USA | United States | Südkorea | South Korea | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Kulturelle Identität | Cultural identity | Vergleich | Comparison | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Vertrauen | Confidence | Interkulturelles Management | Cross-cultural management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009778530