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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~person:"Faßnacht, Martin"
~person:"Ricard, Line"
~subject:"Beziehungsmarketing"
~type_genre:"Article in journal"
~type_genre:"Mehrbändiges Werk"
~type_genre:"Working Paper"
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Beziehungsmarketing
Relationship marketing
4
Consumer behaviour
2
Customer satisfaction
2
Dienstleistungsqualität
2
E-commerce
2
Electronic Commerce
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Service quality
2
Bank
1
Customer retention
1
Deutschland
1
Dienstleistungssektor
1
Einzelhandel
1
Electronic Banking
1
Electronic banking
1
Food retailing
1
Germany
1
Internet
1
Kundenbindung
1
Lebensmitteleinzelhandel
1
Lieferantenmanagement
1
Measurement
1
Messung
1
Online retailing
1
Online-Handel
1
Retail trade
1
Sales promotion
1
Service industry
1
Supplier relationship management
1
Verkaufsförderung
1
cross-industry validation
1
cross-users validation
1
customer retention
1
e-services
1
online banking
1
online customer loyalty
1
online relationship quality
1
online securities brokerage
1
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Article
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Article in journal
Mehrbändiges Werk
Working Paper
Aufsatz in Zeitschrift
4
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English
4
Author
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Faßnacht, Martin
Ricard, Line
Gil Saura, Irene
4
Agariya, Arun Kumar
2
Bebber, Suélen
2
Bejou, Azam
2
Chen, Tser-yieth
2
Grewal, Dhruv
2
Hartline, Michael D.
2
Lindsey-Mullikin, Joan
2
Milan, Gabriel Sperandio
2
Nguyen, Tho D.
2
Nguyen, Trang T. M.
2
Nor Asiah Omar
2
O’Reilly, Kelley
2
Quach, Sara
2
Ruiz-Molina, María-Eugenia
2
Singh, Deepali
2
Thaichon, Paramaporn
2
Woisetschläger, David M.
2
Zboja, James J.
2
Zuraidah Zainol
2
Abeza, Gashaw
1
Abu, Mimi Liana
1
Achen, Rebecca M.
1
Agarwal, Anuja
1
Ahsan, Kamrul
1
Al-Hyari, Khalil
1
Al-Weshah, Ghazi A.
1
Algharabat, Raed
1
Algunaid, Najib
1
Alhammad, Fwwaz
1
Alnsour, Muhammed S.
1
Alter, Steven
1
Baker, David S.
1
Bala, Renu
1
Banerjee, Madhumita
1
Barbosa Pereira, Carla Alexandra
1
Barcellos, Paulo Fernando Pinto
1
Bardauskaite, Indre
1
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of financial services marketing : JFSM
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
European journal of marketing : EJM
1
International journal of bank marketing
1
Journal of service research : JSR
1
Marketing : ZFP ; journal of research and management
1
The journal of product & brand management
1
The service industries journal
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
4
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1
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
2
OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar
;
Fallu, Jean-Mathieu
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 269-298
Persistent link: https://www.econbiz.de/10011633641
Saved in:
3
Retaining customers with shopping convenience
Benoit, Sabine
;
Faßnacht, Martin
;
Ettinger, Andreas
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
4
,
pp. 313-329
Persistent link: https://www.econbiz.de/10003940837
Saved in:
4
Defensive relationship marketing : avoiding decreasing sales from customers in consumer goods mass markets
Moeller, Sabine
;
Faßnacht, Martin
;
Klose, Sonja
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
2
,
pp. 197-215
Persistent link: https://www.econbiz.de/10003770085
Saved in:
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